<p>Follow Your Calling, Find Your Career!!</p> <p>Please apply by: Wednesday, April 8th, 2026</p> <p>Salary Range: $57,346.00 to $86,019.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.</p> <p>At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.</p> <p>Position Specific Information</p> <p>The Senior Quality Control Specialist provides strategic leadership and oversight of quality assurance, compliance, accreditation readiness, and performance improvement activities for Mecklenburg County Community Support Service's Substance Use Services. This position ensures alignment with CARF standards, North Carolina regulatory requirements, and county priorities. This position provides support not only to the substance use team but to all teams across the Community Support Services (CSS) Department continuum when needed.</p> <p>The Sr. Quality Control Specialist leads CARF accreditation readiness, mock surveys, and survey coordination, ensures compliance with NCDHHS rules and applicable regulations, develops and monitors corrective action plans, and maintains policies and procedures.</p> <p>The Sr. Quality Control Specialist leads performance improvement initiatives including leading the Performance Improvement Council, tracking KPIs and outcomes, and conducting audits and program evaluations.</p> <p>The Sr. Quality Control Specialist oversees data collection and validation, prepares executive and external reports, ensures reporting compliance with Alliance Health and NCDHHS, and develops dashboards and tracking systems.</p> <p>This position manages training requirements and compliance tracking and identifies gaps and implements training strategies.</p> <p>The Sr. Quality Control Specialist serves as the Safety Compliance Officer, performs safety inspections and prepares reports, leads the Safety Committee, and oversees incident investigations and risk mitigation.</p> <p>The candidate for this position will need to have an above average knowledge of the Microsoft Office Suite, specifically Excel, PowerPoint, Word, and Teams. The candidate will also need to be familiar with report development and data collection, creating reports, displaying outcome data, and be comfortable with sharing information with auditors.</p> <p>Position Summary</p> <p>Develop, administer, and oversee quality assurance operations or conduct quality control evaluations of programs within an assigned area. This position, under minimal supervision, is responsible for conducting quality control reviews and providing technical assistance and staff on interpretation and application of quality of care standards.</p> <p>Essential Functions</p> <p>Perform root-cause analyses and assessment at the organizational, team and individual levels</p> <p>Tests services, analyzes results, and makes recommendations for improvements</p> <p>Ensure services meet specifications and understand and ensure regulatory compliance</p> <p>Develop and implement processes and procedures meant to improve quality throughout an assigned area</p> <p>Perform reviews of finished or in-process procedures, analyze data, and identify trends in defects</p> <p>Investigates quality failures and recommends changes to internal procedures to prevent future quality issues</p> <p>Assess and report on the impact of process changes on quality</p> <p>Develop assessment tools and data collection methods in order to identify service delivery/compliance problems, and participate in the alteration of systems as necessary</p> <p>Minimum Qualifications</p> <p>Experience: Minimum of four years of quality control experience.</p> <p>Education: Bachelor's degree in a related field.</p> <p>Combination of relevant education and relevant experience accepted? Yes</p> <p>Licenses and Certifications:</p> <p>Requires a valid North Carolina or South Carolina Driver's License.</p> <p>May require the ability to obtain and maintain County Driving Privileges.</p> <p>Preferred Qualifications</p> <p>CARF Accreditation Leadership</p> <p>Demonstrated success leading accreditation readiness and survey processes through the Commission on Accreditation of Rehabilitation Facilities (CARF), preferably within a public behavioral health or substance use services system.</p> <p>Advanced knowledge of CARF Behavioral Health standards, including documentation, client rights, medication management, and performance improvement requirements.</p> <p>Experience coordinating multi-site CARF readiness, leading mock surveys, and managing post-survey corrective action plans.</p> <p>North Carolina System Knowledge</p> <p>Strong familiarity with North Carolina Department of Health and Human Services (NCDHHS) rules, including 10A NCAC 27G (Substance Use and Mental Health Services).</p> <p>Understanding of LME/MCO coordination (e.g., Alliance Health) and state reporting requirements.</p> <p>Quality Improvement & Performance Management</p> <p>Advanced experience applying structured performance improvement models.</p> <p>Proven ability to design, implement, and monitor agency-wide performance improvement plans tied to CARF standards and county priorities.</p> <p>Experience developing dashboards, KPIs, and outcome measures specific to substance use treatment and recovery services.</p> <p>Ability to translate regulatory requirements into operational practices across clinical and administrative teams.</p> <p>Training & Workforce Development</p> <p>Experience managing and tracking agency-wide training requirements, including CARF standards, clinical documentation, client rights, and safety protocols.</p> <p>Ability to develop targeted training plans to address audit findings, compliance gaps, and performance improvement goals.</p> <p>Data, Reporting & Analytics</p> <p>Advanced ability to collect, validate, analyze, and present data for internal and external reporting.</p> <p>Experience preparing executive-level reports, compliance summaries, and accreditation documentation.</p> <p>Proficiency in data systems, EHRs, and reporting tools (e.g., Excel, EchoVantage).</p> <p>Safety & Risk Management</p> <p>Experience leading agency-wide safety initiatives.</p> <p>Knowledge of incident reporting systems, root cause analysis, and risk mitigation strategies within behavioral health settings.</p> <p>Familiarity with workplace safety standards applicable to county-operated facilities and community-based services.</p> <p>Bachelor's degree in a human services related field, such as substance abuse/addiction, mental health, social work, psychology, counseling, etc.*</p> <p>Bachelor's degree in business administration, healthcare administration, and related healthcare backgrounds may be considered.</p> <p>Compensation & Benefits</p> <p>In addition to a competitive salary, Mecklenburg County offers a generous benefits package which greatly increases your total compensation. Benefits include medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge and pet insurance; dependent care, healthcare and commuter flexible spending accounts; health savings account; paid holiday, vacation and sick days; near site clinics for preventive care and illnesses; an employee assistance program including financial and legal counseling; access to Mecklenburg County fitness and aquatic facilities; paid family leave; tuition reimbursement; a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement.</p> <p>Knowledge, Skills and Abilities</p> <p>Knowledge of</p> <p>Modern office practices</p> <p>Training technical information</p> <p>Working knowledge of quality assurance program practices; planning and development of assessment tools and techniques to include use of software and reporting mediums</p> <p>Skills</p> <p>Develop recommendations to solve problems in different program service areas by assisting in planning goals and developing deficiency resolutions</p> <p>Provide technical assistance, consultation to staff</p> <p>Exercise judgment and discretion in interpreting and applying quality standards, policies and procedures</p> <p>Communicate effectively with professional and administrative personnel</p> <p>Maintain effective working relationships with various staff</p> <p>Assess problems and coordinate resolutions with various parties</p> <p>Abilities</p> <p>Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided</p> <p>Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units or organizations to help achieve business goals</p> <p>Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships</p> <p>Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement</p> <p>Formal Presentations: Presenting ideas effectively to individuals or groups; delivering presentations suited to the characteristics and needs of the audience</p> <p>Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time</p> <p>Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise</p> <p>Computer Skills</p> <p>Proficient in various computer applications including Microsoft Office Suite</p> <p>Work Environment</p> <p>Works in an office setting with moderate noise</p> <p>Reasonable Accommodations Statement</p> <p>To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.</p> <p>Disclaimer Statement</p> <p>This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.</p>