<ul> <li>This will be a night shift position working a total of 32 hours per week. </li></ul> <p>Job Summary:</p> <p>The Shelter Operations and Engagement Specialist helps maintain a safe, welcoming, and trauma-informed environment at The Hub, our low-barrier overnight shelter. This role combines guest engagement, daily operations, and safety monitoring to ensure a dignified and supportive space for individuals experiencing homelessness.</p> <p>Team members regularly interact with guests navigating complex trauma, mental illness, substance use, and prolonged housing instability. All shelter support staff use empathy and consistency to de-escalate conflict, build trust, and promote stability for all. All interactions are guided by trauma-responsive values and prioritize guest autonomy and mutual respect.</p> <p>Essential Duties and Responsibilities:</p> <ul> <li>Support shelter operations during overnight shifts, including intake, orientation, and shift closure </li><li>Monitor common areas, shelter activities, and shared spaces to ensure safety, comfort, and efficient flow. </li><li>Distribute meals and supplies; organize access to hygiene and laundry services </li><li>Build respectful rapport with guests while maintaining professional and ethical boundaries </li><li>Respond to conflicts or behavioral concerns using de-escalation and trauma-informed communication </li><li>Maintain a clean and orderly shelter environment, routinely performing cleaning or laundry tasks as needed. </li><li>Document guest interactions, shift activities, and incidents in a timely and accurate manner </li><li>Offer information or facilitate referrals to community resources and internal support services </li><li>Collaborate with team members to uphold shelter guidelines in a fair and compassionate manner </li><li>Participate in staff huddles and contribute to team meetings to provide insight on client needs and status. </li><li>Maintain compliance with all company policies and procedures </li><li>Other duties as assigned. </li></ul> <p>Education and/or Work Experience Requirements:</p> <ul> <li>High school diploma or equivalent </li><li>Prior experience in shelter, residential, outreach, or human services preferred. </li><li>Commitment to harm reduction, trauma-informed care, and low-barrier models. </li><li>Familiarity working with individuals experiencing mental illness, trauma, or substance use </li><li>Strong communication, interpersonal and conflict resolution skills. </li><li>Ability to remain calm and professional in high-stress situations. </li><li>Basic computer skills for documentation and reporting. </li><li>Dependable, punctual, and must be able to work evenings, weekends, and holidays as scheduled. </li></ul> <p>Physical Requirements/Working Conditions:</p> <ul> <li>Overnight shifts in a congregate shelter environment </li><li>Potential exposure to behavioral or medical emergencies </li><li>Ability to walk and stand for extended periods </li><li>Ability to perform job duties in varying weather conditions, year-round </li><li>Must occasionally lift/move up to 25 pounds. </li></ul> <p>Full-Time position - 32 hours per week (night shift)</p>