<p>Unit Secretary Position Summary</p> <p>Provides frontline administrative and receptionist support for the nursing unit. Initiates, maintains, and closes electronic medical records; manages phones and visitor inquiries; supports communication among patients, families, physicians, and staff; and performs non-clinical patient service tasks to ensure smooth unit operations and an excellent customer experience.</p> <p>Essential Functions</p> <ul> <li>Greet and assist visitors promptly; provide directions and answer routine questions. </li><li>Initiate the medical record at admission; maintain documentation during the stay; close the record at discharge within the EMR. </li><li>Initiate and follow up on physicians' orders as directed by unit procedures. </li><li>Serve as unit receptionist: manage incoming/outgoing calls and provide visitor information. </li><li>Facilitate frequent communication with unit personnel, physicians, ancillary departments, patients, and families to exchange information. </li><li>Provide non-clinical patient support (e.g., respond to call lights, fulfill requests for non-care items, accompany patients to appointments, assist in the café as assigned). </li><li>Perform other duties as assigned. </li></ul> <p>Additional Information</p> <p>Demonstrates professional, courteous, and helpful service in all interactions. Protects patient privacy and confidentiality in all communications and record handling. Prioritizes multiple tasks in a fast-paced environment and escalates concerns appropriately.</p> <p>Knowledge, Skills & Abilities</p> <p>Education: High school diploma required; two years of college-level education preferred.</p> <p>Experience: Prior hospital experience preferred.</p> <p>Technical: Computer experience required; EMR/electronic documentation familiarity desirable.</p> <p>Communication: Ability to speak and write concisely; knowledge of medical terminology desirable.</p> <p>Interpersonal: Works effectively with all levels of medical personnel, patients, and families; strong customer service; reliability and attention to detail.</p>