<p>If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Massage Therapist at the WELL Spa + Salon at Grand Geneva, you will provide top-tier relaxation treatments and home care recommendations, delivering a rejuvenating experience with warmth and positive energy.</p> <p>Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.</p> <p>Position Purpose</p> <p>Greet and check guests in and out, book appointments, sign up and renew memberships.</p> <p>Essential Functions</p> <ul> <li>Check guests in and out for spa appointments. </li><li>Provide accurate and appropriate information to guests and customers. </li><li>Input and retrieve information routinely from computer system. </li><li>Respond to guest requests and handle guest issues or report complaints to management. </li><li>Remain calm and alert, especially during emergency. </li><li>Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints. </li><li>Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts. </li><li>Answer guest questions regarding area or resort, outlet information and services. </li><li>Greet and welcome guest as they arrive at the spa. </li><li>Perform other duties as assigned. </li></ul> <p>Position Requirements</p> <ul> <li>High school diploma or equivalent required. </li><li>Prior spa experience preferred. </li><li>Must have excellent communication and customer service skills, must have the ability to work with a team in a fast paced environment while multi-tasking. </li><li>Ability to read, listen and communicate effectively in English, both verbally and in writing. </li><li>Ability to access and accurately input information using a moderately complex computer system. </li><li>Ability to work a flexible schedule including nights, weekends and holidays. </li></ul> <p>Reporting Relationship</p> <p>This position reports to the Front Desk Supervisor</p> <p>Exemption Status</p> <p>Non- Exempt</p> <p>Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.</p> <p>Equal Opportunity Employer</p> <p>Additional Information</p>