<p>About Us</p> <p>Georgia College & State University (GCSU) is the state's designated public liberal arts university, where students learn the essential skills to compete in a fast-paced and technology-driven global society. The university prepares students for successful careers, leadership in communities, problem solving and life-long learning through personalized attention in a residential setting with opportunities for a variety of transformational experiences through its award-winning, high-impact practices. One of only three selective universities within the University System of Georgia and a top 10 ranked public university in the Southeast, GCSU offers undergraduate degrees in more than 40 majors, more than 30 graduate programs, doctorates in education and nursing, professional certificates, and continuing education programs.</p> <p>As a member of the prestigious Council of Public Liberal Arts Colleges (COPLAC), GCSU is committed to fostering a liberal arts environment that values academic preeminence, interdisciplinary inquiry and an inclusive learning community. GCSU enjoys a strong reputation for academic excellence and nationally ranked programs according to US News & World Report, The Princeton Review and Colleges of Distinction - among other ranking sources.</p> <p>Georgia College & State University takes great pride in combining the educational experience of a private liberal arts college with the affordability of a public university. Faculty and staff are dedicated to student engagement and experiential learning through high-impact practices such as internships, service- and community-based learning, leadership development, study abroad opportunities, mentored undergraduate research and a capstone project that fosters intellectual curiosity, reasoned inquiry and critical thinking.</p> <p>The university's beautiful and historic campus is located downtown in Milledgeville, Georgia, a charming, diverse college town of approximately 19,000 residents in Central Georgia, and only 90 miles southeast of Atlanta. Milledgeville is also the home of noted American author and alumna, Flannery O'Connor, '45, and the college community enjoys many exciting literary arts programs at O'Connor's former home, Andalusia, a National Historic Landmark owned by the university. Milledgeville is located on the banks of beautiful Lake Sinclair and Lake Oconee, allowing faculty, staff and students to take full advantage of the environmental and recreational benefits of being part of a lake community. For cultural, educational and leisure opportunities beyond Milledgeville - Macon and Atlanta are located within easy driving distances.</p> <p>Georgia College & State University is dedicated to protecting academic freedom in addition to supporting freedom of expression as outlined in the University System of Georgia's Freedom of Expression and Academic Freedom policy and its Ethics Code of Conduct. For more information, visit us online at gcsu.edu.</p> <p>Job Summary</p> <p>The Visitor Services Representative serves as the primary point of contact for all visitors to Parks Hall at Georgia College & State University, ensuring a professional, welcoming, and secure environment. This role manages the reception area, coordinates visitor access to secured facilities, oversees mail and delivery services within the building, and provides administrative support for building operations. The position requires excellent interpersonal skills, meticulous attention to detail, and the ability to exercise sound judgment in managing visitor interactions and facility-related matters. The Visitor Services Representative reports to the Executive Assistant to the Vice President of Finance and Administration.</p> <p>Responsibilities</p> <p>Visitor Relations - 65%</p> <ul> <li>Serve as the first point of contact for all building visitors, creating a welcoming and professional atmosphere while determining the purpose of their visit. </li><li>Verify visitor identification and issue appropriate access credentials for secured areas, providing assistance as needed. </li><li>Ensure consistent coverage of the reception area during all business hours, including early arrival to open facilities. </li><li>Maintain adequate inventory of visitor supplies and informational resources. </li><li>Coordinate with building departments to maintain a current event calendar, enabling effective visitor guidance to appropriate locations. </li><li>Function as the primary building information resource, demonstrating comprehensive knowledge of occupant locations, specialized areas, and facility layout. </li><li>Document visitor inquiries and requests, responding appropriately using knowledge of building operations and established protocols. </li><li>Liaise with Special Assistants and Executive Assistants throughout the building to maintain awareness of scheduled visitors and address emerging issues. </li><li>Coordinate parking reservations for visitors and events as requested. </li><li>Monitor building signage and marketing materials for accuracy, reporting discrepancies to appropriate departments. </li></ul> <p>Administrative Support & Building Operations - 30%</p> <ul> <li>Coordinate scheduling of conference rooms throughout the building. </li><li>Provide logistical support for building-hosted events and sponsored activities. </li><li>Facilitate mail and delivery operations within the building, including receiving, sorting, and distributing incoming items and managing outgoing mail services. </li><li>Maintain and regularly update the building occupant directory. </li><li>Identify and report facility issues to the Building Manager in a timely manner. </li><li>Process work orders for the building and perform general data entry tasks in facility management systems. </li><li>Serve as liaison between the Building Manager and maintenance contractors for building and equipment projects or servicing. </li><li>Support the Building Manager in coordinating safety and security procedures, including fire alarm testing, sprinkler system inspections, and secured access system management. </li></ul> <p>Other - 5%</p> <ul> <li>Perform additional responsibilities as assigned to support departmental objectives and building operations. </li></ul> <p>Required Qualifications</p> <p>Educational Requirements</p> <p>High school diploma or GED with a minimum of two (2) years of related office and administrative experience required. Relevant training or education may be substituted for a portion of the required experience.</p> <p>Required Experience</p> <p>Experience with calendar and meeting management.</p> <p>Experience operating multi-line telephone systems and handling calls with courtesy, efficiency, and accuracy.</p> <p>Proficiency with computers and standard office equipment.</p> <p>Experience with Microsoft Office Suite applications.</p> <p>Preferred Qualifications</p> <p>Preferred Experience</p> <p>Proven work experience as a Receptionist, Front Office Representative, or similar customer-facing role. Advanced proficiency with Microsoft Office applications, including Outlook, Excel, PowerPoint, and Word.</p> <p>Experience working in a higher education environment.</p> <p>Background supporting multiple professionals and interacting with a broad range of stakeholders, including executive leaders, faculty, staff, vendors, students, and parents.</p> <p>Strong proficiency in Microsoft Outlook Calendar management. Innovative thinking with demonstrated conceptual and problem-solving skills.</p> <p>Knowledge, Skills, & Abilities</p> <p>ABILITIES</p> <p>Demonstrated ability to work effectively with all populations and constituencies.</p> <p>Proven ability to be resourceful and proactive in addressing issues and responding to emergencies.</p> <p>KNOWLEDGE</p> <p>Working knowledge of basic office procedures and protocols.</p> <p>SKILLS</p> <p>Demonstrated ability and commitment to provide excellent customer service with effective communication skills.</p> <p>Microsoft Office applications, including Outlook, Excel, PowerPoint, and Word.</p> <p>Innovative thinking with demonstrated conceptual and problem-solving skills.</p> <p>USG Core Values</p> <p>The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.</p> <p>Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.</p> <p>Equal Employment Opportunity</p> <p>Georgia College & State University (GCSU) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. No person shall, on the grounds of race, color, sex (including pregnancy, sexual orientation, and gender identity), religion, national origin, age, disability, veteran status, or genetic information, be excluded from employment or participation in, be denied the benefits of, or otherwise be subjected to discrimination, under any program or activity conducted by GCSU.</p> <p>Georgia College & State University is a national award-winning institution in areas of student success and achievement. It strives to achieve excellence in the composition of its community, educational programs, university policies, research and scholarship, campus life, employment practices, extracurricular activities, and community outreach. It is a priority of the university to be a welcoming and inclusive environment so that its campus culture will enhance the ability of its community members to succeed in their endeavors, to be respected as individuals, and to feel a sense of belonging.</p> <p>Other Information</p> <p>This is not a supervisory position.</p> <p>This position does not have any financial responsibilities.</p> <p>This position will not be required to drive.</p> <p>This role is not considered a position of trust.</p> <p>This position does not require a purchasing card (P-Card).</p>