<p>REPORTS TO: Senior Director of Technology Enterprise Systems and Security</p> <p>POSITION OVERVIEW:</p> <p>The Enterprise Systems Administrator is responsible for the administration, support, and continuous improvement of Boston Public Schools' core enterprise technology systems. This role supports the management and integration of identity and access management systems, Google Workspace, Active Directory, endpoint management platforms, single sign-on, and enterprise security tools. Working as part of the Enterprise Systems & Security team, the Enterprise Systems Administrator plays a key role in ensuring system reliability, security, and operational continuity. This position is designed to promote shared ownership of critical systems, reduce single points of failure, and build redundancy across the team through cross-training, documentation, and collaborative support.</p> <p>This role is a hands-on technical position focused on execution, system support, and developing expertise across multiple enterprise platforms.</p> <p>RESPONSIBILITIES:</p> <p>Enterprise Systems Administration & Support</p> <ul> <li>Administer and support Google Workspace, including user provisioning, access management, and system configuration </li><li>Support enterprise identity systems, including Active Directory, SSO platforms, and identity synchronization tools </li><li>Administer and support enterprise systems including MDM platforms (e.g., JAMF, Intune), endpoint security tools (e.g., EDR), web filtering systems (e.g., iBOSS), and identity management platforms (e.g., Clever IDM) </li><li>Assist with system integrations and support interoperability between platforms </li><li>Support implementation and rollout of new systems and enhancements </li></ul> <p>System Reliability, Security & Compliance</p> <ul> <li>Monitor system performance and assist in enforcing security protocols across enterprise systems </li><li>Support system audits and assessments to identify risks, vulnerabilities, and performance issues </li><li>Assist in troubleshooting system outages, incidents, and security events </li><li>Work with cybersecurity and senior team members to ensure systems are aligned with security standards </li></ul> <p>Operational Support & User Experience</p> <ul> <li>Provide Tier 2 support for enterprise systems, resolving technical issues and supporting help desk escalations </li><li>Support staff and departments in effective use of enterprise platforms and tools </li><li>Assist with user onboarding, access requests, and system-related inquiries </li><li>Support data access and compliance-related processes as needed </li></ul> <p>Documentation, Cross-Training & Redundancy</p> <ul> <li>Develop and maintain documentation for systems, processes, and configurations </li><li>Participate in cross-training across enterprise systems to ensure shared ownership and coverage </li><li>Support efforts to eliminate single points of failure across systems and processes </li><li>Follow and contribute to established standards, procedures, and best practices </li></ul> <p>Continuous Improvement & Professional Growth</p> <ul> <li>Identify opportunities to improve system performance, automation, and user experience </li><li>Stay current with platform updates, emerging technologies, and best practices </li><li>Participate in team knowledge sharing and professional development </li></ul> <p>Qualifications - Required:</p> <ul> <li>Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) </li><li>2-5 years of experience in systems administration or related technical roles </li><li>Experience supporting Google Workspace or similar enterprise platforms </li><li>Familiarity with identity management systems (e.g., Active Directory, SSO) </li><li>Experience supporting endpoint management and/or security tools </li><li>Strong troubleshooting and problem-solving skills </li><li>Strong communication and collaboration skills </li><li>Current authorization to work in the United States </li><li>An understanding of and commitment to gain greater understanding of what is necessary for an urban school system to enjoy continuous improvement in an increasingly complex and competitive environment. </li><li>A deeply held and unyielding belief in the overarching mission of public education. </li></ul> <p>Qualifications - Preferred:</p> <ul> <li>Experience with MDM platforms (e.g., JAMF, Intune) </li><li>Familiarity with cybersecurity tools (e.g., EDR, web filtering systems) </li><li>Experience in K-12 education or public sector environments </li><li>Experience supporting system integrations across multiple platforms </li><li>Relevant certifications (e.g., Google Workspace, Microsoft, or similar) </li><li>Familiarity with Boston and Boston Public Schools </li></ul> <p>UNION/MANAGERIAL/RESIDENCY REQUIRED: Managerial</p> <p>Terms: C42 ($101,838)</p> <p>The Boston Public Schools, in accordance with its nondiscrimination policies, does not discriminate on the basis of race, color, age, criminal record, physical or mental disability, pregnancy or pregnancy-related conditions, homelessness, sex/gender, gender identity, religion, national origin, ancestry, sexual orientation, genetics, natural or protective hairstyle, military status, immigration status, English language proficiency, or any other factor prohibited by law in its programs and activities. BPS does not tolerate any form of retaliation, or bias-based intimidation, threat or harassment that demeans individuals' dignity or interferes with their ability to work or learn. If you require an accommodation pursuant to the ADA for the application process, please contact the Accommodations Unit at accommodations@bostonpublicschools.org.</p>