<p>Provide high-level technical support and consulting to developers, merchants, and internal teams, ensuring adherence to best practices. Install and configure payment APIs (Application Programming Interface) and commerce products, ensuring seamless integration and optimal functionality. Execute test scenarios involving code, software, hardware, devices, and endpoints to verify system performance and reliability. Replicate, document, and escalate potential bugs or issues to the Product Development teams for resolution. Communicate complex technical issues effectively to merchants and internal departments, ensuring clarity and resolution. Deliver a best-in-class, white-glove experience to merchants by providing tailored support and proactive solutions. Diagnose and resolve issues related to APIs, code, services, and network connectivity with precision and efficiency. Works directly with developers, merchant and internal teams on post integration issues to provide technical support, consulting and best practices. Installation and configuration of payment APIs, and commerce products. Conducts test scenarios with code, software, hardware, devices and endpoints. Ability to diagnose and identify issues with API's, Code, Services, and Network connectivity. Supports hardware and software involved with merchant payment processing. Supports onboarding of merchants with a payment processing solution. Subsidiary: Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience. Bachelor's degree, or foreign equivalent, in Management Information Systems, Computer Science, Software Engineering, or closely related quantitative discipline Experience in web development in one or more of the following: Java, JavaScript, C, C++, C#, VB.NET, PHP, or Python. Experience in creating and troubleshooting web services, such as SOAP and REST Basic understanding of Firewalls, proxy, HTTP Errors, server-side errors, TCP/IP Experience with Software Application Debugging and troubleshooting Love and understanding of technology, whether it be hardware, software, or other emerging technologies. Should feel brave leaping into the unknown and always be able to ask why. (Curious, motivated, self-serving, ability to take risks in a supportive / safe environment). Be comfortable with change - agility is key! (Be comfortable with supporting an evolving product suite) Collaborate with internal and external partners toward problem solving Technical trusted advisor for our merchants. Spends less time worrying about the problem and more time focusing on how to solve it Good communicator both written, verbal Experience in a role that puts you in direct contact with customers or clients. Possess patience and a desire to be a Customer Champion, (Customer empathy and advocacy)</p>