<p>Key Responsibilities</p> <ul> <li> <p>Bring high-energy, positive interactions to every customer touchpoint</p> </li><li> <p>Greet and support employees with exceptional warmth and genuine hospitality</p> </li><li> <p>Quickly and cheerfully route inquiries with a welcoming, solution-oriented approach</p> </li><li> <p>Manage intake processes with enthusiasm and meticulous attention to detail</p> </li><li> <p>Create a welcoming environment that makes every employee feel valued and supported</p> </li><li> <p>Leverage help desk technology to track, manage, and respond to employee requests efficiently</p> </li><li> <p>Utilize AI tools to enhance response accuracy, streamline workflows, and improve employee experience</p> </li></ul> <p>Customer Service Approach:</p> <ul> <li>Deliver consistently outstanding, high-touch customer experiences </li><li>Demonstrate infectious positivity and genuine care in all interactions </li><li>Resolve inquiries with speed, accuracy, and a friendly demeanor </li><li>Build rapport through active listening and empathetic communication </li></ul> <p>Supervisory Relationships</p> <p>This position does not have supervisory responsibility. The position reports administratively and functionally to the Administrative Manager.</p> <p>Education and Certifications</p> <ul> <li>High School Diploma is necessary </li><li>Bachelor's degree from an accredited institution of higher education is strongly preferred </li></ul> <p>Qualifications</p> <ul> <li>Vibrant personality with a natural hospitality mindset </li><li>Proven track record of high-energy, engaging customer service </li><li>Exceptional communication skills with a warm, approachable style </li><li>Ability to multitask with enthusiasm and precision </li><li>Eagerness to learn and grow with a contagious positive attitude </li><li>At least one year of previous People Experience (Human Resources) is preferred </li><li>Familiarity with Microsoft Applications is helpful </li><li>Comfortable using help desk platforms and AI-driven tools to support employee inquiries and improve processes </li></ul>