<p>Surety Bond Claims Supervisor</p> <p>Tokio Marine HCC - Surety Group, a member of the Tokio Marine Group of Companies, has an exciting opportunity for a Surety Bond Claims Supervisor position at our office in Los Angeles, California.</p> <p>Position Summary:</p> <p>Investigates, analyzes, negotiates, and settles complex bond claims. Position may specialize by claim area including contract, court, or commercial bonds. Oversees work of Claims Assistants and/or Examiners and has direct reports.</p> <p>Key Responsibilities:</p> <p>Relying on broad experience and judgment, the Bond Claims Supervisor is accountable for accomplishing the following responsibilities and has substantial latitude for actions or decisions made with minimal review.</p> <ul> <li>Determine the validity of complex bond claims by performing research in such areas as business, professional, civil, probate, and insurance codes; May review legal pleadings pertaining to claims. </li><li>Contact and respond to inquiries from claimants, principals, attorneys, and other clients concerning bond claims; Maintain professional demeanor and discretion with clients. </li><li>Document claims review in departmental systems as guided by company policy and procedure to ensure that all regulatory deadlines are met. </li><li>Prepare and draft complex legal correspondence to affected parties using mail, fax, or other electronic means. </li><li>Approve or deny majority of claims but must seek approval or denial for claims outside defined limit. </li><li>May attend court hearings including mediations, settlement conferences, and trials. </li><li>Respond directly to claimants and their representatives. </li><li>May research, analyze, and provide recommendations on changing laws and the impact on new claims matters. </li><li>May approve check requests for claims payments and consultant/attorney fees. </li><li>May evaluate and determine release of collateral when claim process has been completed. </li><li>May work to collect lost fees or costs incurred because of a claim. </li><li>Maintain claim files - both physical and electronic. </li><li>Train incoming claims staff and supervise the investigation, analysis, negotiation, and settlement of bond claims for direct reports. </li><li>Conducts file audits for Claims Examiners. </li><li>Other duties as assigned. </li><li></li><li>Develop work plans, establish timelines, and set goals for assigned work unit. </li><li>Assign resources as needed. </li><li>Meet commitments on deadlines. </li><li></li><li>Communicate team or group results to management and make appropriate recommendations. </li><li>Prepare written and verbal presentations to convey information. </li></ul> <p>Cost Management</p> <ul> <li>Drive improvement in existing business processes and assist in the identification and implementation of new processes. </li><li>Assist in development and is accountable for budget for work unit. </li><li>Work within financial objectives set by management. </li></ul> <p>Business Controls and Policies</p> <ul> <li>Comply with all corporate policies and procedures. </li><li>Identify control objectives for designated function and implement cost effective controls designed to meet those objectives. </li><li>Test controls to determine if they are performing as intended. </li></ul> <p>People Management</p> <ul> <li>Has full HR responsibility for direct reports including making hiring decisions, training, coordinating work, establishing standards, reviewing work, conducting performance appraisals and providing coaching or counseling. </li></ul> <p>What we offer: Just as Tokio Marine HCC Group of Companies is customer-centric, we are also employee centric offering our employees a competitive salary and employee benefit package, strong learning culture, collaboration, 401K match, paid parental leave, and an opportunity to love what you do.</p> <p>For candidates working in person in Los Angeles, the reasonable pay range for this specific position is $97,900 to $134,500 per year. The salary offered for this specific position is based on a number of legitimate, nondiscriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, gender identity, gender expression, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws. The salary range is the range THMCC, in good faith, believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future, and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the pay range, the actual compensation will vary depending on the above factors as well as market and business considerations.</p> <p>The Tokio Marine HCC Group of Companies are equal opportunity employers. Please visit www.tmhcc.com for more information about our companies.</p>