<p>What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.</p> <p>Join our team as an Assistant Practice Manager and help drive excellence in patient care and clinic operations. In this role, you'll support the daily management of staff, implement best practices, and ensure compliance with quality and safety standards. You'll assist with scheduling, budgeting, and policy development while fostering a collaborative environment that prioritizes patient-centered care. Ideal candidates are organized, proactive, and passionate about improving efficiency and service quality in a fast-paced healthcare setting.</p> <p>Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:</p> <ul> <li>100% paid medical premiums for our full-time employees </li><li>Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year) </li><li>The longer you stay, the more vacation you'll accrue! </li><li>Longevity Pay (Monthly payments after two years of service) </li><li>Build your future with our awesome retirement/pension plan! </li></ul> <p>We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as...</p> <ul> <li>Free financial and legal counseling </li><li>Free mental health counseling services </li><li>Gym membership discounts and access to wellness programs </li><li>Other employee discounts including entertainment, car rentals, cell phones, etc. </li><li>Resources for child and elder care </li><li>Plus many more! </li></ul> <p>Position Summary:</p> <p>Assists with the direction and coordination of clinic staff through supervision, policy and procedure development, best practices implementation, and quality improvement initiatives. Supports the provision of care that is safe, effective, patient-centered, timely, efficient and equitable.</p> <p>Position Key Accountabilities:</p> <p>Patient Care & Clinical Operations</p> <ol> <li> <p>Performs responsibilities in a manner that promotes the delivery of high quality patient care and exceptional customer service to patients, their families, referring physicians, vendors, the public, and other departments within the institution as needed for the clinic.</p> </li><li> <p>Maintains confidentiality per HIPAA guidelines in regard to patient information.</p> </li><li> <p>Assists with the development of priorities, goals, action plans, and scheduling processes to ensure appropriate number and skill mix of staff.</p> </li><li> <p>Assists with the establishment of the care philosophy, scope of practice and implements appropriate standards of care and practice.</p> </li><li> <p>Assists with communication and problem solving for department; serves on committees; serves as a liaison between medical staff and ancillary departments.</p> </li><li> <p>Assists in the monitoring of departmental activities and records to facilitate adherence to regulatory requirements; assists with the evaluation of care outcomes and processes making recommendations for actions plans for improvement; assists with the development and implementation of practice standards, service standards, and patient satisfaction.</p> </li><li> <p>Oversees compliance of staff to infection control/environmental safety practices and mandatory education requirements.</p> </li><li> <p>Assists with oversight of all clinic facilities and equipment management which includes maintaining a clean safe environment for clinical inspections by regulatory agencies and coordinating building maintenance needs.</p> </li><li> <p>Performs other duties as assigned.</p> </li></ol> <p>Financial & Personnel Management</p> <ol> <li> <p>Assists with the selection, orientation, supervision, and evaluation of clinic staff.</p> </li><li> <p>Collaborates with staff to identify educational needs and arranges in-service and staff development opportunities related to front and back office duties, billing and revenue cycle practices.</p> </li><li> <p>Serves as a resource person while assisting with development, interpretation, and implementation of policies and procedures; assists with the planning, preparation, utilization, evaluation, and monitoring of budgets.</p> </li><li> <p>Makes recommendations to increase clinic volume/productivity, clinic efficiency, decrease costs, or improve daily operations.</p> </li><li> <p>Assists with management of Human Resources activities of department in regards to: recruiting and selection, hiring and terminations, training, professional development, mentoring, counseling, performance evaluations, and salary planning.</p> </li><li> <p>Ensures accurate submission of time and leave requests, and verifies monthly payroll statements reflect submitted and approved time.</p> </li><li> <p>Produce all reports, manuals, and agendas, correspondence as directed by physicians and department administration on clinic volume, expense, patient throughput, and profitability.</p> </li><li> <p>Other duties as assigned.</p> </li></ol> <p>Certification/Skills:</p> <ul> <li>Excellent written and verbal communication skills. </li><li>Proficient with Microsoft Office. </li><li>Proficient with EMR (Athena and/or Epic ). </li><li>Basic Life Support (BLS) by American Heart Association (AHA) preferred </li><li>EPIC Certification by EPIC preferred </li></ul> <p>Minimum Education:</p> <p>Associate's degree or experience in lieu of education.</p> <p>Minimum Experience:</p> <p>Four years of clinical management experience in an outpatient clinic. May substitute required experience with equivalent years of education beyond the minimum education requirement.</p> <p>Physical Requirements:</p> <p>Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.</p> <p>Security Sensitive:</p> <p>This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.</p> <p>Residency Requirement:</p> <p>Employees must permanently reside and work in the State of Texas.</p>