<p>Job Description:</p> <p>The MassCARE Care Coordinator works under the direct supervision of the MassCARE Clinical Coordinator and plays a key role in supporting patients living with HIV and their affected family members. This position ensures patient access to comprehensive HIV education, individualized support, and group-level peer programming. Key responsibilities include:</p> <ul> <li>Provide compassionate support, guidance, and advocacy to individuals living with HIV and their families to promote engagement in care and improved health outcomes. </li><li>Assist the HIV MassCARE team with planning, scheduling, and coordinating daily patient care, group meetings, workshops, and special events. </li><li>Collaborate closely with Social Services and integrate care coordination activities with case management services to ensure seamless, patient-centered support across departments. </li><li>Participate actively in all statewide PAC meetings, Massachusetts DPH-sponsored meetings, and required trainings offered by the Family Health Center, including ongoing supervision. </li></ul> <p>Educational Requirements:</p> <p>Bachelor's Degree is required.</p> <p>Experience Required:</p> <p>Experience as a community health worker preferred. Strong knowledge of local Social Services organizations. Strong communication and advocacy skills required. Basic knowledge of Microsoft applications: Word, Excel and Teams or ability to learn these applications. Ability to be trained in EMR application EPIC. Experience organizing, and leading small groups and individuals is beneficial. Knowledge or interest in HIV education, outreach, and prevention is a key requirement for this position.</p> <p>Professional Licensure/Special Skills and Certification Required:</p> <p>Bilingual in English and another language based on the current populations served at FHCW and to support the needs of the program. Position requires local travel.</p> <p>Interpersonal Relationships/Organizational Expectations:</p> <ul> <li>Commitment to providing health care to families in a medically underserved community. </li><li>Willingness to be flexible in the development of new methods of health service delivery. </li><li>Ability to deal with sensitive information in a highly confidential manner. </li><li>Effective communication skills, both oral and written, with patients, families, visitors, co-workers, health care professionals, funders, and other regulatory agencies. </li><li>Functional knowledge of Microsoft applications: Word, Excel, and Teams. Ability to navigate use of EPIC and willingness to train on this application. </li><li>Bilingual in English and another language appropriate to the health center's patient population required. </li><li>Ability to function independently with minimal supervision, and to plan, coordinate, and carry out those tasks necessary to meet the job responsibilities. </li><li>Awareness of resources available within the health center to accommodate the needs of patients. </li><li>Commitment to providing cost conscious, fiscally responsible, timely, efficient, effective, safe, patient-centered, culturally competent, equitable, and participatory health care. </li><li>Processes personal health information in accordance with FHCW HIPPA policies and procedures. </li></ul> <p>Reports directly to RN Clinical Care Manager</p> <p>Monday- Friday; 8:30am -5:00pm</p>