<p>HR Services Coordinator- Bilingual</p> <p>Troy, OH</p> <p>SUMMARY</p> <p>Supports HR objectives by delivering effective and efficient HR services to provide a great team member experience. Performs high-volume administrative tasks associated with the processing of employee benefits and human resource data entry for all sites on the Oracle HCM platform. Maintains frequent contact with other members of HR, answering calls/handling walk-ups/completing cases that come into the HR Services Team. Works directly, as needed, with third-party administrators regarding employee benefit programs. Provides onsite HR support as necessary. Utilizing the MyHR portal, ServiceNow, handles team member and manager questions or concerns from multiple locations. Works to maintain positive team member relations and retention.</p> <p>ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.</p> <ul> <li>Handle team members' and managers' HR questions or concerns. Provide prompt, accurate, and timely feedback to team members, all levels of management, and third-party administrators. </li><li>Use the human resource information system (HRIS) to collect information, answer questions, and complete benefits processing. Administer employee benefit programs, HR data collection, and processing. </li><li>Accurately and efficiently handle high volumes of cases, phone calls, walk-ups, and project work, focusing on employee information and benefit data in the HRIS. </li><li>Run queries, reports, and other analyses using HRIS as needed. </li><li>Assist in maintaining the standard process/documentation in MyHR. </li><li>Support the administration of the company's benefit programs to ensure legal, accurate, and timely administration of transactions across all business units. </li><li>Assist in data collection and tracking of key metrics/issues related to the Benefits and HR Data Administration function. Assist in the year-end processing of the annual benefits enrollment process. </li><li>May facilitate new hire orientation. Conduct employee benefit orientations for new employees. </li><li>Provide support to team members and People Leaders on navigation of the MyHR portal, Oracle HCM applications, and other HR systems and tools. </li><li>Complete any internal or external reports assigned by HR management. (i.e., insurance, payroll, EEO, MRV, and manpower reports. Forms submitted by local government agencies or local banks, etc.) </li><li>Facilitate accurate digital filing of employee records. </li></ul> <p>CRITICAL COMPETENCIES or SKILL SETS</p> <p>Ability to read and interpret documents such as policies, safety rules, operating instructions, and procedure manuals. Ability to write professional documents and correspondence. Ability to arrive at decisions or resolutions that are legal, fair, and appropriate for the Company's culture. Must maintain the highest level of confidentiality relative to employee and company information. Demonstrate the ability to interact with others in a friendly, professional, and knowledgeable manner through excellent communication skills, work effectively in team environment while maintaining personal responsibility, and possess previous data entry, computer, and accounting experience. Ability to fluctuate hours worked based on the needs of the business and heavy workload due to year-end processing.</p> <p>Ability to fluently speak, read, write, and translate in Spanish is required.</p>