<p>POSITION SUMMARY</p> <p>The AI Lead will drive the application of Artificial Intelligence and Machine Learning within Vertiv's Services organization to optimize processes, enhance operational efficiency, and solve complex business challenges. This role combines technical expertise with strategic thinking to identify, design, and implement AI-driven solutions that deliver measurable business value.</p> <p>RESPONSIBILITIES</p> <ul> <li> <p>AI Strategy & Roadmap</p> </li><li> <p>Define and execute an AI adoption roadmap for Services aligned with Vertiv's enterprise AI strategy.</p> </li><li> <p>Partner with Continuous Improvement and Operational Excellence teams to prioritize high-impact use cases.</p> </li><li> <p>Use Case Development & Delivery</p> </li><li> <p>Identify opportunities for process automation, predictive analytics, and intelligent decision-making across service operations.</p> </li><li> <p>Lead design and deployment of AI solutions for areas such as inventory optimization, technical support enhancements, automated quoting, and fault resolution.</p> </li><li> <p>Build business cases and track KPIs to ensure ROI from AI initiatives.</p> </li><li> <p>Collaboration & Governance</p> </li><li> <p>Work closely with cross-functional teams (IT, Data Engineering, Service Operations) to ensure scalable and secure AI implementations.</p> </li><li> <p>Adhere to Vertiv's AI governance framework for ethical, compliant, and safe AI usage.</p> </li><li> <p>Technical Leadership</p> </li><li> <p>Provide guidance on AI technologies, including machine learning models, NLP, and generative AI, for service-related applications.</p> </li><li> <p>Oversee integration of AI solutions with existing platforms and data sources.</p> </li><li> <p>Continuous Improvement</p> </li><li> <p>Champion AI-driven process reimagination to reduce manual effort, improve response times, and enhance customer experience.</p> </li><li> <p>Support global rollout of successful pilots to maximize impact across regions</p> </li><li> <p>Act as project manager for various projects that include AI technologies</p> </li></ul> <p>QUALIFICATIONS</p> <ul> <li>Bachelor's or Master's degree in Computer Science, Data Science, or related field. </li><li>7+ years of experience in AI/ML solution design and deployment, preferably in service or operations environments. </li><li>Strong knowledge of cloud platforms (AWS, Azure) and AI frameworks (TensorFlow, PyTorch, LangChain). </li><li>Proven ability to lead cross-functional projects and deliver measurable business outcomes. </li><li>Excellent problem-solving, communication, and stakeholder management skills. </li><li>Familiarity with Lean/Six Sigma or Continuous Improvement methodologies is a plus </li><li>Experience with generative AI and conversational interfaces. </li><li>Understanding of ethical AI principles and compliance requirements. </li><li>Ability to translate business problems into AI solutions with clear ROI. </li></ul> <p>PHYSICAL REQUIREMENTS</p> <ul> <li>No Special Physical Requirements </li></ul> <p>ENVIRONMENTAL DEMANDS</p> <ul> <li>Office and manufacturing work environment </li></ul> <p>TRAVEL TIME REQUIRED</p> <ul> <li>Potential Travel, to include international travel up to 20% </li></ul>