<p>Summary of Position: This job description provides information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Under the direction of the Director of Specialty Practices, this position provides the clinical and administrative leadership of Surgical Podiatry. The Program Manager works closely with the members of the practice care team to manage all aspects of the program. Coordinates services as a leader of an interdisciplinary team of caregivers and administrative professionals. Operational responsibilities include the oversight of patient scheduling, coordination with surgical services, comprehensive patient education, staff education, clinical care and quality outcome management, billing and coding functions inclusive of all organizational revenue cycle initiatives. # Primary Job Responsibilities: These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required of the position. Primary job responsibilities constitute approximately 90% of the positions work. To be successful, individuals must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined in this position description. Community Education: Develops programs to inform the community about podiatry based care and support programs. Ensures that education programs are progressive and evidenced based. Fiscal Management:# Maintains up to date knowledge of reimbursement and revenue cycle as it relates to payment of for podiatry procedures and care. Interfaces with insurers to establish rates and reimbursement as needed in conjunction with organizational experts. Collaborates with fiscal department to track and monitor revenue. Participates in the establishment of an annual budget for the program. Reviews monthly financial reports and researches variances and takes corrective action as appropriate. Quality Improvement: Works with Administrative Director and physician stakeholders to develop, implement, monitor, communicate and ensure an effective continuous quality improvement program which incorporates technical and professional aspects of all services provided. Tracks and monitors performance against established benchmarks. Assists with the investigation of risk management and safety issues and communicates to the Director any incidents occurring in the department.# Resolves identified problems with staff, patients, visitors, physicians and other hospital department using the CQI process. Patient Education: Creates patient education materials and provides direct patient education as required. Ensures staff is up to date on appropriate patient education approaches and ensures that materials reflect evidence based practices. Updates materials as needed to reflect new information. Human Resource Management: Provides leadership to staff in providing care to the podiatry patient population. Develops competency programs to build staff skills and ensure clinical competency of staff. Provides ongoing feedback and development to all staff. Participates in staff selection and evaluation as it relates to the provision of care to the podiatric population. Department Planning and Operations: Participates in the development of department goals. Monitors progress towards goals and provides Director, Specialty Practices with regular updates. Ensures resources are available to meet patient volume. Ensures department policies are current and reflect up to date and evidence based clinical practice. Maintains current knowledge of trends and incorporates updated standards and practice into departmental operations in collaboration with physicians and other departments. Service Excellence/Patient Satisfaction: In collaboration with Director, develops an environment of service excellence and high standards of clinical care, and develops goals and objectives for the Departments as well as measurement standards to meet these goals. Ensures timely delivery of high quality patient care at a reasonable cost. Uses Patient Satisfaction survey indicators to improve processes and customer service skills of staff.# Engages staff in participation on performance improvement, research, quality initiatives, customer satisfaction and shared governance.# Establishes annual goals for improvement. As requested, organizes and directs programs and projects.# Develops and maintains quality improvement plans and customer satisfaction programs. # Additional Responsibilities: Regulatory Compliance: Maintains current knowledge in all aspects of regulatory compliance. # Minimum Qualifications: Education, Training # Experience############## BS Degree required; MS Degree preferred. NYS RN Licensure#required.# Minimum 5 years in a leadership position in a clinical outpatient setting, preferably in a surgical practice and/or surgical podiatry practice.# Computer and Internet experience required. EPIC experience preferred.# Proficient in the use of Microsoft Office products required (Word and Excel), PowerPoint and Access proficiency preferred.# Database data entry and/or management experience preferred.# Basic statistical knowledge preferred.# Quality improvement or patient safety knowledge and experience preferred.# # Salary Range: $37.45-$65.97 Pay Grade: M5 Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location.</p> <p>Summary of Position:</p> <p>This job description provides information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.</p> <p>Under the direction of the Director of Specialty Practices, this position provides the clinical and administrative leadership of Surgical Podiatry. The Program Manager works closely with the members of the practice care team to manage all aspects of the program. Coordinates services as a leader of an interdisciplinary team of caregivers and administrative professionals. Operational responsibilities include the oversight of patient scheduling, coordination with surgical services, comprehensive patient education, staff education, clinical care and quality outcome management, billing and coding functions inclusive of all organizational revenue cycle initiatives.</p> <p>Primary Job Responsibilities:</p> <p>These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required of the position. Primary job responsibilities constitute approximately 90% of the positions work. To be successful, individuals must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined in this position description.</p> <p>Community Education: Develops programs to inform the community about podiatry based care and support programs. Ensures that education programs are progressive and evidenced based.</p> <p>Fiscal Management: Maintains up to date knowledge of reimbursement and revenue cycle as it relates to payment of for podiatry procedures and care. Interfaces with insurers to establish rates and reimbursement as needed in conjunction with organizational experts. Collaborates with fiscal department to track and monitor revenue. Participates in the establishment of an annual budget for the program. Reviews monthly financial reports and researches variances and takes corrective action as appropriate.</p> <p>Quality Improvement: Works with Administrative Director and physician stakeholders to develop, implement, monitor, communicate and ensure an effective continuous quality improvement program which incorporates technical and professional aspects of all services provided. Tracks and monitors performance against established benchmarks. Assists with the investigation of risk management and safety issues and communicates to the Director any incidents occurring in the department. Resolves identified problems with staff, patients, visitors, physicians and other hospital department using the CQI process.</p> <p>Patient Education: Creates patient education materials and provides direct patient education as required. Ensures staff is up to date on appropriate patient education approaches and ensures that materials reflect evidence based practices. Updates materials as needed to reflect new information.</p> <p>Human Resource Management: Provides leadership to staff in providing care to the podiatry patient population. Develops competency programs to build staff skills and ensure clinical competency of staff. Provides ongoing feedback and development to all staff. Participates in staff selection and evaluation as it relates to the provision of care to the podiatric population.</p> <p>Department Planning and Operations: Participates in the development of department goals. Monitors progress towards goals and provides Director, Specialty Practices with regular updates. Ensures resources are available to meet patient volume. Ensures department policies are current and reflect up to date and evidence based clinical practice. Maintains current knowledge of trends and incorporates updated standards and practice into departmental operations in collaboration with physicians and other departments.</p> <p>Service Excellence/Patient Satisfaction: In collaboration with Director, develops an environment of service excellence and high standards of clinical care, and develops goals and objectives for the Departments as well as measurement standards to meet these goals. Ensures timely delivery of high quality patient care at a reasonable cost. Uses Patient Satisfaction survey indicators to improve processes and customer service skills of staff. Engages staff in participation on performance improvement, research, quality initiatives, customer satisfaction and shared governance. Establishes annual goals for improvement. As requested, organizes and directs programs and projects. Develops and maintains quality improvement plans and customer satisfaction programs.</p> <p>Additional Responsibilities:</p> <p>Regulatory Compliance: Maintains current knowledge in all aspects of regulatory compliance.</p> <p>Minimum Qualifications:</p> <p>Education, Training & Experience</p> <ul> <li>BS Degree required; MS Degree preferred. NYS RN Licensure required. </li><li>Minimum 5 years in a leadership position in a clinical outpatient setting, preferably in a surgical practice and/or surgical podiatry practice. Computer and Internet experience required. EPIC experience preferred. </li><li>Proficient in the use of Microsoft Office products required (Word and Excel), PowerPoint and Access proficiency preferred. Database data entry and/or management experience preferred. Basic statistical knowledge preferred. </li><li>Quality improvement or patient safety knowledge and experience preferred. </li></ul> <p>Salary Range: $37.45-$65.97</p> <p>Pay Grade: M5</p> <p>Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location.</p>