<p>Job Description:</p> <p>GENERAL STATEMENT OF DUTIES:</p> <p>Reporting to the Associate Director of Student Accounts, the Student Accounts Administrative Services Professional provides supports for the Student Accounts Office.</p> <p>SUPERVISION RECEIVED:</p> <p>Associate Director of Student Accounts</p> <p>SUPERVISION EXERCISED:</p> <p>None</p> <p>EXAMPLES OF SPECIFIC DUTIES AND RESPONSIBILITIES:</p> <ul> <li>Serve as team member to ensure that all students (prospective/current), parents/guardians, and alumni receive prompt, accurate, friendly, and courteous service from the student accounts department. </li><li>Assists in answering Student Accounts inquiries via email, phone and in-person. </li><li>Ability to have difficult financial conversations with students and their families. </li><li>Process tuition payments </li><li>Assists with office administrative tasks </li><li>Other duties as assigned </li></ul> <p>WORKING CONDITIONS:</p> <p>Administrative position in an office space. Long periods of sitting. Friendly and collaborative environment.</p> <p>Requirements:</p> <p>MINIMUM QUALIFICATIONS:</p> <ul> <li>Excellent Customer Service Skills </li><li>Strong written and verbal communication skills </li><li>Strong computer skills </li><li>Detail oriented. </li></ul> <p>PREFERRED QUALIFICATIONS:</p> <ul> <li>Experience with Banner </li><li>Microsoft Office Suite Experience </li></ul> <p>Additional Information:</p> <p>This is a part-time non-benefited, contract position, not to exceed 18 hours per week. The scheduled hours are Monday, Wednesday, and Friday from 11:00am - 5:00pm. The pay rate is $31.37 per hour.</p> <p>Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.</p> <p>Framingham State University is an equal opportunity employer. The University considers all qualified candidates without regard to race, color, sex, age, national origin, disability status, Veteran status, gender identity, gender expression, sexual orientation, genetic information, or any other characteristics protected by law.</p> <p>Members of underrepresented or minoritized groups, women, veterans, persons with disabilities, and all persons committed to equity, diversity, and inclusive excellence are strongly encouraged to apply.</p> <p>Application Instructions:</p> <p>Candidates must apply online by submitting:</p> <ul> <li>Cover Letter, </li><li>Resume/CV, </li><li>Equity and Inclusion Statement, </li><li>Names and contact information for three (3) professional references (references are not contacted automatically upon submission of application). </li><li>The Equity and Inclusion Statement is an opportunity for candidates to discuss professional skills, experience and/or willingness to engage in activities that would enhance the university's efforts to promote a diverse, equitable, and inclusive community. Equity and inclusion statements will be considered as part of a transparent and comprehensive review of candidate application materials </li></ul> <p>For best consideration, please submit application materials by July 20, 2025. The review of applications may continue beyond that date and until the position is filled, at the discretion of the search committee.</p> <p>Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you experience technical issues with the online application process, please submit a helpdesk ticket.</p> <p>Framingham State University understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office at 508-626-4530 or humanresources@framingham.edu.</p>