<p>Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We're focused on serving people and the communities we are part of.</p> <p>Job Summary:</p> <p>Reporting to the Market Leader, the Operations Manager for the GA market will work at both a strategic and tactical level in support of the Field team. This role will be responsible for monitoring and measurement of key performance indicators (KPIs) and partner with Finance on financial reviews and expense management. The role will also work across the matrix functions of the Field Support Center (corporate) to ensure a reliable and consistent operating environment. The Operations Manager will also support effective operational management through short term projects and initiatives.</p> <p>This is a remote position where travel will be required to support Help at Home branches throughout the Georgia market. Candidates must reside in Georgia with experience within Homecare and Home Health.</p> <p>Essential Duties/Responsibilities:</p> <ul> <li>Lead KPI and financial performance to support the region in close alignment to finance, central operations, market leaders and growth leaders. </li><li>Work closely with the central operations team to ensure operational excellence, streamline processes, and allocate resources effectively. </li><li>Collaborate with central operations on service delivery and provide feedback to drive efficiency and productivity. </li><li>Work closely with financial business partner to ensure forecasting, monthly/quarterly financial reviews and expense planning is aligned with expectations. </li><li>Direct ownership of market level operations that support strategic and tactical execution in the field to ensure company goals and objectives are fulfilled. </li><li>Support of market level workforce management and planning to ensure appropriate staffing and support for caregivers and clients, including operational efficiency initiatives. </li><li>Support market level vendor relationship management, including centralized vendor operations, expense management and ongoing business reviews. </li><li>Work in conjunction with other Directors of Market Operations for consistency and effective implementation. </li><li>Work effectively with other departments across the Field Support Center (corporate) in support of effective field operations to achieve growth targets. </li><li>Support of short-term and long-term business planning efforts including metrics, measurements, key performance indicators and reports. </li><li>Provide insight to management related to projects, budgets, and operations. </li><li>May manage people depending on the market and organization model. </li></ul> <p>Required Skills and Abilities:</p> <ul> <li>Proven ability to work across a matrix and multi-site environment. </li><li>Collaborative style as a thought partner who works productively with the leadership team. </li><li>Strong organizational skills, attention to detail, ability to prioritize and meet deadlines in fast paced environment. </li><li>Excellent oral and written communication skills. </li><li>Critical thinking and ability to support strategic transformation activities. </li><li>Exhibition of the highest ethical standards while demonstrating accountability and ownership. </li></ul> <p>Education and Experience:</p> <ul> <li>Bachelor's degree in business or related field required. Master's degree preferred. </li><li>Proven track record with a minimum of 7 years of experience in operations. </li><li>Experience supporting senior management including thought leadership and support. </li><li>Process improvement experience supporting the development, review, and revision of processes and policies as needed. </li><li>Experience in homecare, healthcare, healthcare services and/or private equity ownership preferred. </li></ul>