<p>Join Our Team</p> <p>For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.</p> <p>Summary:</p> <p>This role leads and supports Operations Risk initiatives by coaching and guiding Specialists to strengthen controls and promote a consistent, well-governed operating environment. The position provides day-to-day operational guidance, supports staff development through training and feedback, and contributes to the interview process and employee development discussions as appropriate</p> <p>Education and/or Experience:</p> <ul> <li>Bachelor's degree or a minimum of eight years directly related experience required </li><li>Minimum four years experience in a banking retail function with related operational process experience required </li><li>Experience with Salesforce CRM, DNA, and Tableau required. </li><li>Certified Operational Risk Manager (CORM) certification preferred </li><li>Working knowledge of applicable laws and regulations, practices, protocols, systems, and programs. </li></ul> <p>Job Responsibilities:</p> <ul> <li>Oversees daily QA activities across Operations Risk, ensuring issues are appropriately addressed and resolved </li><li>Executes validation protocols, performs risk reviews, provides recommendations and documents findings across Retail and Contact Center channels </li><li>Collaborates with cross-functional teams to determine validation requirements, troubleshoot issues, and improve processes. </li><li>Establish and monitor departmental and individual goals for staff that are consistent with the Credit Unions strategic plan and annual objectives </li><li>Reviews and validates Incentive Programs, escalates critical issues, and ensures timely resolution of identified deficiencies </li><li>Develop, maintain, and enhance a comprehensive risk management approach aligned with departmental and organizational objectives </li><li>Provides ongoing oversight of Retail and Contact Center initiatives and project rollouts, incorporating continuous risk assessment to support process improvement. </li><li>Prepares and delivers operational communications to leadership on risk considerations and gaps for quality assurance findings </li><li>Monitors operational performance trends and produces weekly and quarterly reports for management and senior leaders, including audit results, key trends, and remediation status </li><li>Performs and ensures branch cash audits and quality reviews are completed for Retail branches; documents findings in standardized format to support reporting, analysis, and corrective action </li><li>Develops and implements processes and procedure improvements to streamline workflows, address control gaps, and enhance Operations Risk procedures </li><li>Performs all duties inherent in the role of a supervisor </li><li>Performs other duties as assigned </li></ul> <p>Benefits of Joining the Teachers Team:</p> <p>We provide a competitive compensation and benefits package that includes, but is not limited to:</p> <ul> <li>This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives. </li><li>Paid time off for vacation, personal days, and holidays </li><li>401(k) company contribution </li><li>Teachers pays 100% of Dental & Vision premium </li><li>Tuition reimbursement is offered to full-time employees </li><li>Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers </li></ul> <p>The good faith range for this position is $36.00 - $43.00 per hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.</p> <p>All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers</p> <p>Click here to view: California Privacy Notice</p> <p>#LI-KM</p>