<p>Make a difference with a career in insurance</p> <p>At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person.</p> <p>If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.</p> <p>Start your journey with us</p> <p>The Cincinnati Insurance Companies' Customer Care Center is currently seeking an account manager to act as a contact for policyholders being serviced by the Cincinnati Customer Care Center on behalf of our independent agents.</p> <p>Salary: The pay range for this position is $50,000 - $80,000 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.</p> <p>Be ready to:</p> <ul> <li>act as primary point of contact for silver tier policyholders and agencies partnered with the Customer Care Center </li><li>answer incoming questions about insurance policies and insurance coverage issues </li><li>identify and explain coverage gaps and exposures to insureds </li><li>effectively and efficiently manage tasks using proficient time management, organizational skills, and collaboration </li><li>collaborate with underwriting team to ensure customer satisfaction </li><li>answer calls from customers promptly and provide a high level of service </li><li>keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies </li><li>handle complaints, present appropriate solutions and alternatives within service standards </li><li>demonstrate accuracy in processing client policy modifications based on the data given </li></ul> <p>Be equipped with:</p> <ul> <li>strong decision-making skills, strategic and critical thinking </li><li>strong time management skills </li><li>ability to work independently </li><li>ability to deliver a high level of customer service and communicate with customers with little to no insurance knowledge </li></ul> <p>Bring education and experience from:</p> <ul> <li>a high school diploma required, associate or bachelor's degree preferred </li><li>experience with underwriting and/or risk selection within a carrier or agency required </li><li>valid Insurance Agent P & C license, including actively pursuing continuing education according to state requirements </li></ul> <p>Enhance your talents</p> <p>Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.</p> <p>Enjoy benefits and amenities</p> <p>Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.</p> <p>Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available.</p> <p>Embrace a diverse team</p> <p>As a relationship-based organization, we welcome and value a diverse workforce. We provide equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. Learn more about the Federal Employment Notices.</p>