<p>Class Definition</p> <p>GENERAL STATEMENT OF DUTIES: To respond to consumer inquires regarding utilities; to provide consumers with a prompt, accurate and professional response to all requests and inquiries; to prepare consumer payment agreements; and to do related work as required.</p> <p>SUPERVISION RECEIVED: Works under the general supervision of a superior in accordance with clearly defined policies and procedures; work is subject to review upon completions.</p> <p>SUPERVISION EXERCISED: Usually none.</p> <p>Illustrative Examples of Work Performed</p> <p>To respond to consumer inquiries regarding utilities.</p> <p>To provide consumers with a prompt, accurate and professional response to all requests and inquiries.</p> <p>To prepare consumer payment agreements.</p> <p>To receive and respond to incoming correspondence by either telephone, letter or e-mail.</p> <p>To initiate telephone call backs, correspondence and follow-ups to answer customer inquiries or requests for information concerning billing and general service/product questions.</p> <p>To receive and investigate complaints against municipal and public utilities companies regarding shutdowns, billing, service problems, etc.</p> <p>To act as the agency consumer and utilities contact.</p> <p>To explain applicable rates for all regulated utilities to customers.</p> <p>To be responsible for the enforcement of orders, rules and regulations of the Division of Public Utilities and Carriers (DPUC) and the Public Utilities Commission (PUC) regarding consumer affairs and rates of electric, gas, water, telephone and cable utilities.</p> <p>To answer inquiries of the public regarding their rights and duties under these requirements.</p> <p>To prepare consumer payment agreements.</p> <p>To plan, schedule, organize and conduct informal and formal evidentiary hearings in accordance with the orders, rules and regulations of the Division of Public Utilities and Carriers (DPUC) and the Public Utilities Commission (PUC) regarding consumer affairs and rates of electric, gas, water, telephone and cable utilities.</p> <p>To ensure hearings are conducted in a fair and orderly manner.</p> <p>To analyze and evaluate pertinent case information and make evaluations and conclusions thereon.</p> <p>To prepare written reports, recommendations and findings concerning informal and formal evidentiary hearings.</p> <p>To negotiate consumer payment agreements with utilities.</p> <p>To do related work as required.</p> <p>Supplemental Information</p> <p>Reposted: Previous applicants do not need to reapply to be considered.</p> <p>For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.</p> <p>Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.</p> <p>01</p> <p>Are you a state employee who is a member of RIASSE Local 580? (You must answer this question correctly to be considered based on your union affiliation. If you fail to answer this question correctly, you will not be entitled to be considered based on contractual provisions.)</p> <ul> <li>Yes </li><li>No </li></ul> <p>Required Question</p> <p>Employer State of Rhode Island</p> <p>Address One Capitol Hill</p> <p>Providence, Rhode Island, 02908</p> <p>Website http://www.apply.ri.gov</p>