<p>General Manager _ Craftsman Inn & Suites Fayetteville, NY</p> <p>Salary: $90,000 - $100,000/year (based on experience)</p> <p>Benefits: Up to 40% bonus potential, PTO, insurance, voluntary benefits, 401K with match, cellphone stipend, travel perks within management company portfolio</p> <p>The Craftsman Inn & Suites, an 89-room boutique hotel near Fayetteville's Historic District in upstate New York, seeks a dynamic General Manager to lead daily operations with a focus on creating exceptional guest experiences. Working closely with the Wood Tap & Grille's Restaurant General Manager, you'll ensure memorable hotel experiences that exceed guest expectations. You'll oversee all hotel operations, manage staff, drive occupancy and revenue, foster a positive culture, and maintain a strong partnership with the restaurant team.</p> <p>Key Responsibilities:</p> <ul> <li>Lead all hotel operations to deliver outstanding guest experiences and operational excellence. </li><li>Manage and develop staff, promoting accountability and a positive workplace culture. </li><li>Implement strategies to maximize revenue and occupancy while prioritizing guest satisfaction. </li><li>Collaborate with the Restaurant General Manager to create seamless, high-quality guest experiences across the property. </li><li>Uphold and enhance hospitality standards to ensure every guest interaction is exceptional. </li></ul> <p>Qualifications:</p> <ul> <li>Minimum 4 years of experience as a General Manager in a boutique or select-service hotel. </li><li>High School Diploma required; college degree preferred (equivalent hospitality experience considered). </li><li>Experience in sales and rooms (housekeeping and front desk) highly preferred. </li><li>Proven leadership, management, and communication skills, with the ability to handle challenging situations professionally. </li><li>Ability to assess and select effective courses of action quickly to enhance guest experiences. </li><li>Valid driver's license and ability to travel within the U.S. or Canada for company meetings. </li></ul> <p>Requirements:</p> <ul> <li>Strong communication skills in English (written and verbal) with associates, guests, and management. </li><li>Physical ability to perform light work (lifting up to 20 lbs occasionally, 10 lbs frequently), including lifting, carrying, pushing, or pulling objects. </li><li>Willingness to work long hours, often standing or walking, with the ability to bend, stretch, or reach. </li><li>Ability to work in varied conditions (indoor/outdoor, variable temperatures, noise, chemicals, dust, etc.). </li></ul> <p>The ideal candidate will have a passion for hospitality, a proven track record of successful hotel management, and the ability to drive profitability while fostering a positive culture and creating unforgettable guest experiences</p>