<p>Gem Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.</p> <p>We are seeking a dynamic and customer-focused Technical Sales Team Lead to play a pivotal role in driving same-day service operations, revenue generation, and cross-department coordination. You will support the respective divisions with internal sales and diagnosis technician leads to help eliminate truck rolls.</p> <p>This candidate will direct calls to the appropriate department coordinator for same day service appointment (HVAC, Plumbing, Electrical). You will also handle driving revenue through all departments, quoting estimates, and directly engaging customers to secure sales on the spot.</p> <p>Key Responsibilities:</p> <ul> <li> <p>Service Coordination:</p> </li><li> <p>Manage and triage incoming service calls to ensure customers are directed to the appropriate department coordinator for same-day service appointments.</p> </li><li> <p>Monitor and maintain a rapid response process to minimize customer wait time and increase service efficiency.</p> </li><li> <p>Revenue Generation:</p> </li><li> <p>Drive revenue across all departments (HVAC, Plumbing, Electrical) by identifying customer needs and recommending appropriate solutions.</p> </li><li> <p>Provide on-the-spot estimates and close sales directly with customers via phone or in person.</p> </li><li> <p>Customer Engagement:</p> </li><li> <p>Serve as a knowledgeable point of contact for technical inquiries and service recommendations.</p> </li><li> <p>Build strong rapport with customers to foster loyalty and repeat business.</p> </li><li> <p>Team Leadership & Support:</p> </li><li> <p>Support department coordinators and technicians by relaying accurate service information and customer expectations.</p> </li><li> <p>Assist in the training and development of junior team members in customer service and sales techniques.</p> </li><li> <p>Reporting & Documentation:</p> </li><li> <p>Maintain detailed records of all service calls, estimates, and customer interactions using CRM or service software.</p> </li><li> <p>Track revenue performance and report weekly results to management.</p> </li></ul> <p>Required Qualifications:</p> <ul> <li>3+ years of experience in a technical or customer-facing role, preferably HVAC, Plumbing, Electrical, or home services industry. </li><li>Proven ability to sell and close deals in a fast-paced environment. </li><li>Strong communication, interpersonal, and problem-solving skills. </li><li>Technically proficient and capable of understanding service operations across multiple departments. </li><li>Comfortable working with CRM and scheduling systems. </li><li>Knowledge of Service titian software is preferred </li></ul> <p>Working Conditions</p> <p>Environment</p> <ul> <li>Office environment with occasional interruptions </li><li>The noise level in the work environment is usually moderate </li><li>Evening and/or early morning, and/or weekend hours periodically </li></ul> <p>Physical Abilities</p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</p> <ul> <li>While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor </li><li>Ability to speak concisely and effectively communicate </li><li>Be able to communicate using a computer and phone/smart device </li><li>Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust </li><li>May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing </li><li>Carrying supplies, up to 25 lbs. </li></ul> <p>Benefits & Perks:</p> <ul> <li>Medical, Dental, and Vision Insurance </li><li>401K Plan with Company Match </li><li>Holiday Pay </li><li>Long Term Disability </li><li>Company Paid Life Insurance </li><li>Flexible Spending Account </li><li>Great Company Culture </li><li>Continuous and extensive training and development </li></ul> <p>GEM Plumbing & Heating is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.</p>