<p>Position Purpose Statement: The IT & Facilities Coordinator is a key operational partner for N.E.W. Community Clinic (NEWCC) responsible for ensuring the continuous, safe, and efficient operation of all clinic locations and supporting technology systems. This role manages the behind-the-scenes technical, physical, and logistical functions that allow clinical and administrative teams to focus on delivering high-quality, patient-centered care to the communities NEWCC serves.</p> <p>Position Summary: This position oversees day-to-day facilities operations, equipment coordination, safety and compliance support, and frontline IT and systems troubleshooting. The IT & Facilities Coordinator serves as the primary liaison for vendors, contractors, and internal staff related to building operations, clinical and office equipment, and clinic technology platforms. The role supports regulatory compliance, data integrity, and operational continuity across all NEWCC sites.</p> <p>Essential Functions of the Job:</p> <p>Organizational Support</p> <ul> <li>Supports N.E.W. Community Clinic's mission and strategic vision. Promotes and demonstrates an appreciation for organizational values and strategic initiatives. </li><li>Works collaboratively with clinical leadership, administration, and external vendors to ensure operational excellence and continuity of care. </li></ul> <p>Facilities & Equipment Management</p> <ul> <li>Serves as the primary point of contact for facility, building, and equipment issues across all clinic locations. </li><li>Diagnoses basic equipment and facility issues and coordinates professional repairs and preventative maintenance for clinical, office, and building systems (e.g., dental chairs, compressors, sterilization equipment, HVAC, plumbing, electrical, and security systems). </li><li>Establishes and monitors PAR levels for clinical, office, and facility supplies; oversees ordering, stocking, rotation, and inventory control across sites. </li><li>Conducts routine facility walkthroughs and safety inspections to identify risks, maintenance needs, and compliance gaps. </li><li>Collaborates with leadership and designated safety officers to support OSHA, HIPAA, and healthcare facility compliance requirements. </li><li>Coordinates space planning, minor renovations, and furniture/equipment moves as needed to support clinic growth and operational needs. </li><li>Supports mobile or outreach operations by coordinating the safe transport, setup, and breakdown of portable clinical and IT equipment when applicable. </li></ul> <p>IT & Technology Support</p> <ul> <li>Serves as the first point of contact for staff regarding IT issues, including hardware, software, network connectivity, and clinic systems. </li><li>Provides frontline support for electronic health record (EHR) and practice management systems, radiography/imaging software, and related clinical applications. </li><li>Troubleshoots and coordinates resolution of issues with computers, tablets, printers, phones, networked devices, and imaging hardware. </li><li>Manages user onboarding and offboarding by setting up and disabling access to internal systems (e.g., EHR, email, timekeeping, payroll, and shared drives). </li><li>Performs routine data quality and system checks to support accurate reporting, audits, and accreditation requirements. </li><li>Maintains documentation for IT systems, equipment inventories, licenses, warranties, and vendor contracts. </li></ul> <p>Compliance, Safety & Confidentiality</p> <ul> <li>Maintains patient and employee confidentiality and ensures adherence to HIPAA and PHI standards. </li><li>Supports compliance with OSHA, infection control, and workplace safety policies. </li><li>Assists in coordinating required training related to safety, IT security, and employee protection. </li></ul> <p>Communication & Team Support</p> <ul> <li>Provides timely communication and updates to leadership and staff regarding facility and system issues and resolutions. </li><li>Participates actively in staff meetings and cross-functional initiatives. </li><li>Assists with training and orientation of new staff on facility procedures and basic IT systems. </li></ul> <p>Professional Development</p> <ul> <li>Maintains professional and technical knowledge by participating in required training and continuing education related to facilities management, IT systems, and healthcare compliance. </li></ul> <p>Organizational Competencies:</p> <ul> <li>Customer Service - Committed to increasing internal and external customer satisfaction; sets proper expectations, assumes responsibility for resolving problems, and ensures commitments are met. </li><li>Quality - Attentive to detail and accuracy; committed to continuous improvement and operational excellence. </li><li>Creativity - Supports change, generates new ideas, and provides innovative solutions to operational challenges. </li><li>Integrity - Demonstrates ethical behavior, professionalism, and honest communication in all interactions. </li><li>Fairness - Treats others with consistency, respect, and impartiality in decision-making and actions. </li><li>Service - Demonstrates a commitment to contributing toward the greater good and NEWCC's community mission. </li></ul> <p>Job Requirements:</p> <p>Qualifications and Education Requirements</p> <ul> <li>Education: Associate's or Bachelor's degree in Information Technology, Healthcare Administration, Facilities Management, Business, or a related field; or equivalent combination of education and relevant experience. </li><li>Experience: Two to three years of experience in IT support, facilities coordination, healthcare operations, or a related operational role preferred. </li><li>Expertise: Working knowledge of healthcare compliance standards, including HIPAA and OSHA. </li></ul> <p>Preferred Skills</p> <ul> <li>Strong technical troubleshooting and problem-solving skills across hardware, software, and facility systems. </li><li>Ability to manage multiple priorities and respond effectively in a fast-paced, service-oriented healthcare environment. </li><li>High level of professionalism with demonstrated ability to maintain confidentiality. </li><li>Effective communication skills with the ability to work collaboratively across all levels of the organization. </li><li>Strong organizational and documentation skills with attention to detail and accuracy. </li><li>Ability to work independently and proactively identify operational improvements. </li><li>Flexible, adaptable, and approachable with a strong service mindset. </li><li>Proficiency in Microsoft Office / Microsoft 365 and general business and healthcare technology platforms. </li></ul>