<p>Overview</p> <p>The Systems Analyst I role works within the Seminole Hard Rock Support Services IT department and supports a rapidly expanding, globally recognized brand. The System Analyst is responsible for understanding the products they support and implement at a technical level. This role configures, supports, maintains, and implements applications and hardware based on requirements and business needs. The Systems Analyst I works with a variety of members in all departments within the technology team as well as with external vendors and/or partners. He/she is an active participant in meetings and discussions about vendor products and how they are utilized within the organization, as well as how they fit in the technology stack.</p> <p>Responsibilities</p> <p>Essential duties include, but are not limited to:</p> <ul> <li>Provide hardware support for front-of-the-house applications. </li><li>Assist with resolving outstanding issues reported in the ticketing system by the business. </li><li>Support new openings with on-site technical and operational support. </li><li>Contribute to the development, updating, and maintenance of clear, comprehensive technical and user documentation. </li><li>Configure new and existing applications in accordance with established specifications. </li><li>Adhere to operational IT processes and procedures. </li><li>Escalate complex issues to appropriate team members as necessary. </li></ul> <p>Qualifications</p> <ul> <li>Bachelor's degree in computer science or business administration OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. </li><li>1-3 years of experience supporting retail, restaurant, or hospitality systems highly desirable. </li><li>Self-motivated, organized, and detail oriented. </li><li>Ability to thrive in a fast paced and team-oriented environment. </li><li>Strong problem-solving skills and analytical mindset. </li><li>Excellent communication and interpersonal skills. </li><li>Proven ability to work in a cross functional team. </li><li>Willingness to travel as required by IT Management (domestic & international). </li><li>Experience working in a hospitality related industry a plus. </li><li>Familiarity with point-of-sale, inventory systems, seating system, KDS a plus. </li><li>Multi-lingual a plus. </li></ul>