<p>About the Role</p> <p>Location: Saginaw, Michigan (On Site)</p> <p>Are you …</p> <ul> <li>convenient to the Saginaw area </li><li>a critical thinker </li><li>a problem solver </li><li>good working on your own and with a team </li><li>open to learning new things </li><li>and have at least a year of customer service experience*? </li></ul> <p>This could be an interesting role for you! You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.</p> <p>The position offers work-life balance (consistent M-F, 8 a.m. - 5 p.m. schedule) and flexibility (paid time off).</p> <ul> <li>e.g., previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers </li></ul> <p>What's Involved</p> <ul> <li>As an Administrative Assistant (Administrative Coordinator) at Morley in Saginaw, Michigan, you'll manage inbound and outbound documentation and communications related to vehicle buybacks </li><li>(Note: This is not a call center position and does not involve customer interaction) </li><li>We're looking for someone who will be very thorough and pay strong attention to detail while processing important documents </li><li>No automotive experience needed! We'll train you on everything you need to know </li><li>Your team is right there with you to serve as a resource </li></ul> <p>What You'll Do</p> <ul> <li>Audit and set up new cases, attaching required documents </li><li>Assemble and mail packets </li><li>File and retrieve archived documents in the center </li><li>Ensure physical files are complete for assigned cases </li><li>Identify, research and resolve any issues with documents </li><li>Understand lemon law requirements regarding titling </li><li>Develop title competency in all 50 states </li><li>Work with state DMV staff and Attorneys General offices on titling </li><li>Become familiar with project operations and workflow processes </li><li>Communicate with teammates </li><li>Meet deadlines throughout the day </li><li>Report on daily activity </li><li>Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude </li></ul> <p>Location</p> <p>This is an on-site position in Saginaw, Michigan. Being on site gives you space to connect with those around you. See what it's like working on our campus:</p> <p>(direct link to video: https://mrly.info/wi7)</p> <ul> <li>Friendly, casual environment </li><li>Corporate office in Saginaw Township, close to shopping and restaurants </li><li>Access to free on-site workout facility </li><li>Perks like tickets to local events </li></ul> <p>Questions Before You Apply?</p> <p>Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).</p> <p>Skills for Success</p> <p>Required Skills</p> <ul> <li>Be organized, able to meet deadlines </li><li>Have a positive, self-starter attitude with a solid work ethic, excellent interpersonal skills and strong attention to detail </li><li>Critical thinking skills </li><li>Able to communicate and work effectively with a team </li><li>Computer navigation and Microsoft Office skills </li><li>Able to learn new computer programs as needed </li></ul> <p>Eligibility Requirements</p> <ul> <li>Able to work on site at our office in Saginaw, Michigan, daily </li><li>High school diploma or equivalent </li><li>One or more years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) </li><li>Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!) </li><li>Must be able to stick to the schedule reliably </li></ul> <p>Nice to Have</p> <ul> <li>Three or more years of customer care experience </li></ul> <p>Why Join Our Morley Family</p> <p>At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.</p> <p>Health & Wellness Benefits</p> <ul> <li>Medical and prescription coverage </li><li>Dental and vision insurance </li><li>Paid time off </li><li>Associate wellness program with rewards for annual checkups </li><li>Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) </li></ul> <p>Financial Benefits</p> <ul> <li>401(k) with match </li><li>Flexible spending account (FSA) </li><li>Life insurance </li><li>Company-paid short- and long-term disability insurance </li></ul> <p>Benefits to Make Your Life Easier</p> <ul> <li>24/7 online access to doctors through Teladoc </li><li>24/7 nurse help desk </li><li>Patient advocacy with free 24/7 support for benefit questions and claims </li><li>Guidance for family, financial and estate planning (including wills) </li></ul> <p>About Morley</p> <p>Our mission is to deliver extraordinary experiences.</p> <p>We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.</p> <p>We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.</p> <p>As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.</p> <p>Thank you for your interest in Morley.</p> <p>Notices</p> <ul> <li>Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo </li><li>Click here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa </li><li>Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy </li></ul>