<p>How to Apply</p> <p>A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.</p> <p>Job Summary</p> <p>Department Summary:</p> <p>The Trotter Multicultural Center and Multi-Ethnic Student Affairs serve as a vibrant campus hub where students connect, lead, and engage across identities and interests. Trotter/MESA offers event and meeting spaces, quiet and informal lounges, support for student organizations, and opportunities for community building and shared learning. Primary location includes a 10,000sq. foot multicultural center and secondary location includes a 5-room office suite.</p> <p>Position Summary:</p> <p>The Student Experience Managers (SEM) serve as a key evening presence in our student-centered spaces, ensuring a welcoming, safe, and responsive environment for all community members. This role focuses on supporting student well-being and engagement through proactive building oversight, direct student interaction, and supervision of student staff.</p> <p>Two part-time SEMs will share coverage of the week, each managing designated evening shifts to provide consistent leadership and support. Reporting to the Associate Director, the SEMs operate within a dual supervision model providing direct supervision to a total of 25-30 student employees, conduct regular hourly rounds, support the front desk, and serve as a first point of contact for after-hours concerns related to climate, behavior, or safety.</p> <p>Responsibilities*</p> <p>Supervision, Training, & Student Engagement (55%)</p> <ul> <li>Provide direct, hands-on supervision to 25-30 student staff including undergraduate and graduate staff, ensuring consistent coverage, strong performance, and a positive work environment. </li><li>Lead on-site management of student staff, reinforcing expectations for building operations, front desk management, community engagement, and visitor support. </li><li>Offer real-time coaching, guidance, and feedback to strengthen student staff's communication, decision-making, and problem-solving skills. </li><li>Support student staff in responding to climate or behavioral concerns with professionalism, care, and adherence to unit protocols. </li><li>Manage scheduling, shift changes, and event coverage processes. </li><li>Facilitate ongoing training and development in areas such as community engagement, customer service, conflict resolution, and inclusive practices. </li><li>Model student-centered, equity-focused engagement approaches that foster a welcoming environment for all students. </li><li>Conduct regular check-ins and debriefs with student staff to reinforce learning, ensure accountability, and support leadership development. </li><li>Develop and implement engagement strategies that encourage participation from diverse student groups and enhance visibility of Trotter/MESA programs. </li><li>Mentor student staff in their professional and leadership growth within the Trotter/MESA community. </li><li>Document student staff performance updates, concerns, successes, and follow-up items for continuity across supervisors. </li><li>Collaborate with professional staff to maintain alignment with unit-wide goals, values, and student experience standards. </li></ul> <p>On-Site Management, Crisis Response, Operations, & Evening Support (35%)</p> <ul> <li>Provide front desk coverage at either site location as needed, including greeting visitors, answering phones, and offering general assistance. </li><li>Serve as the primary evening responder to behavioral, safety, bias-related, and climate concerns, exercising sound judgment and adherence to established protocols. </li><li>Assess and de-escalate emotionally complex or high-impact situations while maintaining professional boundaries and coordinating appropriate campus resources (e.g., DPSS, CAPS, Dean of Students Office). </li><li>Initiate and complete conduct reports and required incident documentation in alignment with university policies. </li><li>Prepare detailed incident summaries and escalation notes to ensure timely follow-up. </li><li>Monitor building usage trends, safety patterns, and community behavior indicators to inform proactive operational strategies. </li><li>Contribute to assessment reports and policy review processes to enhance safety, operations, and student experience. </li><li>Identify recurring safety or behavioral patterns and proactively recommend strategies to mitigate risk and enhance community standards. </li></ul> <p>Unit Support and Administrative Duties (10%):</p> <ul> <li>Maintain shift logs and operational handoff documentation to ensure continuity across SEM coverage. </li><li>Collaborate with professional staff to maintain alignment in operations, student supervision, and engagement strategies. </li><li>Participate in professional and student staff meetings, required trainings, and professional development. </li><li>Contribute to a supportive, inclusive atmosphere where all students feel seen, valued, and connected to Trotter's mission. </li><li>Perform other duties as assigned. </li></ul> <p>Required Qualifications*</p> <ul> <li>HS Diploma or equivalent </li><li>Prior experience in student support, residential life, public safety, customer service, or a related field. </li><li>Experience in conflict resolution, crisis response, or de-escalation. </li><li>Experience supervising, mentoring, or training professional staff, student employees, peer leaders, or volunteers. </li><li>Must be available to work a flexible work schedule that includes evening shifts and weekend on call status. </li></ul> <p>Modes of Work</p> <p>Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes</p>