<p>We are the TnS-Platform Product team, sitting in TnS-RPR (Risk Prevention and Response), aiming to provide product solutions with tooling support for RPR business and XFN to inspire, preserve, and sustain trust with society stakeholders.</p> <p>Responsibilities:</p> <ul> <li>Define and drive the product strategy for large-scale Trust & Safety and risk response platforms, balancing operational efficiency, policy enforcement quality, regulatory requirements, and reputational risk management. </li><li>Identify high-impact gaps across the end-to-end risk lifecycle - including detection, triage, escalation, enforcement, investigation, and reporting - and translate ambiguous, rapidly evolving risks into scalable product solutions. </li><li>Lead the development of AI-native and LLM-powered systems that improve reviewer productivity, decision consistency, risk intelligence generation, and automation coverage across global operations workflows. </li><li>Drive end-to-end product execution across multiple workstreams, including problem definition, prioritization, technical design alignment, experimentation, launch strategy, metrics design, and post-launch optimization. </li><li>Partner closely with Engineering, Data Science, Operations, Policy, Legal, Public Relations, Government Relations, and regional teams to align on product priorities and deliver globally compliant, operationally scalable solutions. </li><li>Build systems and frameworks that reduce extreme, reputational, and compliance risks through proactive prevention, intelligent containment, and scalable operational response mechanisms. </li><li>Define product success metrics and operational health indicators, establish monitoring and evaluation frameworks, and continuously improve system quality, automation effectiveness, and response efficiency. </li><li>Stay at the forefront of emerging AI and risk-management technologies, including agentic workflows, retrieval systems, evaluation frameworks, human-in-the-loop architectures, and operational copilots, translating innovation into production-ready capabilities. </li><li>Lead and mentor product managers while influencing cross-functional teams in a fast-moving, high-stakes environment.Minimum Qualifications: </li><li>5 years of product management experience, including significant experience leading complex platform or infrastructure products from strategy through execution. </li><li>Proven experience in Trust & Safety, Risk, Integrity, Security, Compliance, Abuse Prevention, or other high-risk platform governance domains. </li><li>Demonstrated ability to lead ambiguous, cross-functional initiatives involving multiple stakeholders, operational dependencies, and technical systems. </li><li>Strong systems-thinking capability, with experience designing end-to-end solutions that integrate automation, machine learning, operational workflows, decision systems, and human review processes. </li><li>Excellent analytical and problem-solving skills, with the ability to structure complex risk problems into scalable product strategies, operational frameworks, and measurable business outcomes. </li><li>Strong stakeholder management with proven ability to influence technical and non-technical partners across global organizations. </li><li>Experience operating in fast-paced, high-severity environments involving escalations, crisis response, regulatory, or real-world harm scenarios. </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Experience building large-scale risk intelligence platforms, moderation systems, enforcement tooling, investigation platforms, or operational workflow systems. </li><li>Hands-on experience shipping LLM-powered or AI-agent products in production environments, including familiarity with prompt design, evaluation methodologies, retrieval systems, and human oversight models. </li><li>Deep understanding of global online safety and regulatory landscapes, including areas such as illegal harms, youth safety, misinformation, violent extremism, platform manipulation, and compliance requirements (e.g., DSA, OSA). </li><li>Experience working closely with global Trust & Safety operations teams and designing products for 24/7 operational environments. </li><li>Background in machine learning, data science, AI systems, or automation-driven platform development. </li><li>Experience managing or mentoring product managers and driving organizational product strategy. </li></ul>