<p>Company Description</p> <p>The Tile Shop seeks a skilled Manager of IT Infrastructure and Security to apply their expertise in a dynamic retail environment. In this role, the successful individual will provide team, technical, and process leadership to the technology team responsible for The Tile Shop's IT infrastructure including networks, servers, in-store technology, disaster recovery, and security. This is an exciting position for someone interested in building a team, influencing technology solutions, and partnering with others to drive the business forward.</p> <p>Job Description</p> <ul> <li>Develops and maintains all systems, security, and network configurations </li><li>Plan and manage building out new hardware for new employees, Stores or Distribution Centers including PCs, terminals, switches, routers, mobile devices and printers </li><li>Troubleshoot incoming Incidents from end users via phone and tickets created via a Self Service portal </li><li>Administrate infrastructure, including firewalls, databases, malware protection software and other processes </li><li>Provide 24X7 emergency support when need. Takes ownership of unplanned system outages/service impacts and drive timely resolution. </li><li>Troubleshoots network performance issues and creates and maintains a disaster recovery plan </li><li>Administer and support the company's enterprise cloud network in Azure. </li><li>Monitoring of and acting on alerts from information data security systems </li><li>Recommends upgrades, patches, and new applications and equipment </li><li>Experience with Data Cabling / Computer Facilities maintenance </li><li>Manages all IT tasks during new Store construction </li><li>Experience troubleshooting various end-user issues, not limited to networking related issues </li><li>Able to work in a fast pace environment </li><li>Ability to understand and document network connections, write support procedures </li><li>Other duties as assigned. </li></ul> <p>Qualifications</p> <ul> <li>Associate or BA degree in Computer Science or a related degree preferred but not required, or equivalent education and work experience </li><li>5+ years hands on experience with Meraki Routers, Switches, Meraki Cloud Portal & Wireless equipment </li><li>5+ years' progressive experience administering all aspects of LAN/WAN for company with several (more than 140+) remote locations </li><li>5+ years experience with User VPN </li><li>5+ years' experience in system administration as a Network Administrator or similar role </li><li>3+ years experience in Azure Networking including Azure Firewall, VWAN, Azure VPN Gateway. </li><li>2+ years log analytics experience in Azure. </li><li>Prior work with Work with telecom and network providers </li></ul> <p>Additional Information</p> <p>At The Tile Shop, we are committed to developing the WHOLE you, not just the WORK you. Our benefits program is our investment in you as an important contributor to our success, and we are proud of our highly competitive package.</p> <ul> <li>Competitive Pay </li><li>Individual Career Growth Opportunities </li><li>Competitive & Comprehensive Benefit Package </li><li>HSA Employer Contributions </li><li>401(k) Plan with employer matching </li><li>Team Focused Work Environment </li></ul> <p>The Tile Shop is an Equal Opportunity Employer.</p>