<p>Job Summary: We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.</p> <p> </p> <p>Essential Functions & Responsibilities:</p> <ul> <li>Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment. </li><li>Maintain and monitor tidiness in copy rooms, break areas, and other office space </li><li>Stock the break areas with refreshments and general supplies </li><li>Take inventory of office supplies, identifying when to replenish and quantity </li><li>Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products. </li><li>Document information in all logs and reports with keen attention to detail. </li><li>Follow up and escalate service and supply requests with third party vendors on an ongoing basis. </li><li>Daily interaction with Customers, Service Technicians, Managers, and vendors. </li><li>Facilitate any shared email boxes. </li><li>Adhere to all safety procedures. </li><li>Perform other tasks as assigned </li><li>Participate in cross-training in print and tax processing support. </li><li>Provide backfill as needed. </li><li>Availability for overtime during busy season. </li></ul> <p> </p> <p>Key Skills:</p> <ul> <li>Excellent communication skills both verbal and written, in person, email or telephone </li><li>Ability to interface with end-user in a professional manner, with a sense of urgency </li><li>Ability to effectively work individually or in a team environment </li><li>Competency in performing multiple functional tasks </li><li>Excellent communication skills, both verbal and written </li><li>Ability to meet employer's attendance policy, willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage </li></ul> <p> </p> <p>Minimum Qualifications:</p> <ul> <li>18 Years of Age or Older </li><li>High School Diploma or GED </li><li>Minimum of 1-year customer service related experience </li><li>Experience as a Site Representative and/or a minimum of 1 plus years demonstrated knowledge and experience in a related functional area </li></ul> <p> </p> <p>Physical Requirements:</p> <ul> <li>Required to stand, walk, simple grasp, reach with hands and arms </li><li>Repetitive motion is required; may require twisting/bending/climbing </li><li>May lift up to 50 lbs. frequently </li><li>Significant walking; Ability to stand, sit and/or walk for long periods of time with or without accommodations </li></ul>