<p>The Associate Director of Property Claims oversees a team claims consultants, and sr. claims consultants focused on Lockton's core growth strategy. The Associate Director of Property Claims will ensure the execution of Lockton's Risk Control Solutions strategy and will advocate exceptional claims outcomes for existing Lockton clients and participate in the sales process for prospective Lockton clients. The Associate Director of Property Claims will assist in evaluating property policy coverage and assist our clients and internal account teams in mitigating property exposure.</p> <p>Position responsibilities</p> <p>Performs all responsibilities of a Senior Claims Consultant in addition to the following:</p> <ul> <li>Directly manage assigned claims associates. </li><li>Support the Department Managing Director and perform management duties when Managing Director is out of office. </li><li>Lead the Performance Review Process for assigned associates. </li><li>Communicate team goals and identify areas for mentoring, training or skill building. </li><li>Assist management with hiring processes and new team member training. </li><li>Monitor team member workloads, performance expectations, and compliance with service standards. </li><li>Communicate deadlines and specified goals to team members. </li><li>Develop strategies to promote team member adherence to company regulations and performance goals. </li><li>May conduct team meetings to update members on best practices and continuing expectations. </li><li>Generate and share comprehensive reports about team performance, mission-related objectives, and deadlines. </li><li>Provide quality client service, including interacting with clients, answering client enquiries, and effectively handling client complaints. </li><li>Partner with Lockton Loss Control to ensure consistent Risk Control Solution strategies and client deliverables. </li><li>Participate with other Risk Control Solutions leadership to develop value added strategies, processes and best practices. </li><li>Perform other work-related duties as assigned. </li></ul> <p>#LI-OE1</p>