<p>We take care of our employees, and they take care of our customers!</p> <p>Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.</p> <p>Our Mission</p> <p>We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!</p> <p>Scope of Position</p> <p>Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.</p> <p>Major Duties and Responsibilities</p> <ul> <li>Ensure smooth and timely freight process flow </li><li>Ensure accurate and timely data entry into our operational system </li><li>Track and Trace Air Export files and reporting </li><li>Use Workflows on daily basis </li><li>Ensure arrival notices are communicated to overseas and customers </li><li>Ensure accurate and timely client and Service Providers billing </li><li>Interact with our customers in arranging their international shipments, meeting customer service standards </li><li>Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved) </li><li>Meet compliance at all times with internal and external regulations in accordance with government regulations </li><li>Understand department process flow, looking for best practices to improve operational efficiency and productivity </li><li>Ensure all customers standard operating procedures are in place and updated </li><li>Meet KPI standards in accordance with the Company's procedure </li><li>Overseas communications, timely responses to emails and requests (internal and external) </li><li>6 months to 1 year related experience and/or training; or equivalent combination of education and experience </li><li>Understanding of air documentation process a plus </li><li>Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results </li><li>Pro-active, strong organizational skills </li><li>Good computer skills (Excel, Word, PowerPoint) </li><li>IATA certification (preferred) </li><li>Fluent in English </li></ul> <p>Reporting Structure</p> <ul> <li>Air Export Lead Agent, Supervisor and Manager </li></ul> <p>Expeditors offers excellent benefits:</p> <ul> <li>Paid Vacation, Holiday, Sick Time </li><li>Health Plan: Medical </li><li>Life Insurance </li><li>Employee Stock Purchase Plan </li><li>Training and Personnel Development Program </li><li>Growth opportunities within the company </li><li>Employee Referral Program Bonus </li></ul>