<p>Site: Wentworth-Douglass Hospital</p> <p>Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p> <p>Job Summary</p> <p>Responsible to facilitate successful delivery of services to linguistically diverse patients/family members. Follows requests for interpretation, collaborating with qualified auxiliary interpreters for comprehensive accommodation of interpretation requests. Provides translation service (both sight translation & written translation) of pertinent materials for patients and families such as written information regarding relevant services, pre-operative, post-operative, discharge instructions, patient and family education, and follow-up care materials. Does this position require Patient Care? Yes</p> <p>Qualifications</p> <p>Essential Functions:</p> <p>Serve as cultural mediator, as necessary and when appropriate, to enhance communication between staff and patients/family of other cultures as it relates to medical care adheres to standard code of ethics for medical interpreters.</p> <ul> <li>Keep accurate documentation of interpretation encounters to include relevant data such as location, duration, and purpose. </li><li>Provides coordination and staff training on the use of the telephone language interpretation services (and relevant equipment). </li><li>Answer calls promptly and conduct interpretation in a friendly and professional manner. </li><li>Function in a manner appropriate to each interpreted situation, demonstrating professional appearance, conduct, and promptness. </li><li>Serve as cultural mediator, as necessary and when appropriate, to enhance communication between staff and patients/family of other cultures as it relates to medical care. </li><li>Adheres to standard code of ethics for medical interpreters. </li></ul> <p>Education</p> <p>High School Diploma or Equivalent required</p> <p>Can this role accept experience in lieu of a degree?</p> <p>No</p> <p>Experience</p> <p>Healthcare and/or medical interpreting experience 2-3 years preferred</p> <p>Knowledge, Skills and Abilities</p> <ul> <li>Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. </li><li>Being aware of others' reactions and understanding why they react as they do. </li><li>Talking to others to convey information effectively. </li><li>Understanding the implications of new information for both current and future problem-solving and decision-making. </li></ul> <p>Additional Job Details (if applicable)</p> <p>Remote Type</p> <p>Hybrid</p> <p>Work Location</p> <p>789 Central Avenue</p> <p>Scheduled Weekly Hours</p> <p>0</p> <p>Employee Type</p> <p>Per Diem</p> <p>Work Shift</p> <p>Day (United States of America)</p> <p>EEO Statement:</p> <p>Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>