<p>L3 Platform Support - Java, RDBMS, Python, SQL</p> <p>Must Have Technical/Functional Skills</p> <p>Primary Skill: Java (core + debugging), Python (scripting & automation), SQL (queries, joins, stored procedures), RDBMS (Oracle / MySQL / PostgreSQL), API debugging (REST, Postman), Log analysis (Splunk / Kibana), Linux/Unix commands, Git</p> <p>Experience: Minimum 10 years</p> <p>Roles & Responsibilities</p> <ul> <li>Handle escalated production incidents and perform deep-dive root cause analysis (RCA). </li><li>Debug Java services (logs, stack traces, thread/heap dumps) and collaborate on hotfixes. </li><li>Analyze and optimize SQL queries, indexes, and RDBMS performance (Oracle/MySQL/PostgreSQL). </li><li>Perform data investigations and safe data fixes using SQL under change controls. </li><li>Build/maintain Python scripts for automation, health checks, and operational tooling. </li><li>Monitor application and database health using APM/log tools (e.g., Splunk, Kibana, New Relic). </li><li>Troubleshoot API failures, timeouts, and integration issues across services. </li><li>Support deployments and release validations (blue/green, canary, rollbacks) with DevOps/Engg. </li><li>Maintain and enhance runbooks, SOPs, and knowledge base to reduce repeat escalations. </li><li>Ensure SLA compliance, accurate incident communication, and stakeholder updates. </li><li>Conduct capacity and performance tuning (connection pools, JVM params, DB configs). </li><li>Participate in on-call rotations, post-incident reviews, and continuous improvement actions. </li></ul> <p>Salary Range- $110,000-$125,000 a year</p>