<p>Join us and be involved in a team that brings future vacation dreams to life. The Activations Agent contacts our guests who have purchased a pre-paid vacation package and assists them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests' expectations and apply innovative problem-solving skills to give advice and enhance the guest experience.</p> <p>Why Team Members Like Working For Us:</p> <ul> <li> <p>Driven base pay plus monthly performance incentives</p> </li><li> <p>Day One Team Member Benefits</p> </li><li> <p>Daily Pay option</p> </li><li> <p>Sundays Off, Only Limited Saturdays</p> </li><li> <p>Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.</p> </li><li> <p>Discounted Hilton hotel rates worldwide!</p> </li><li> <p>Recognition Programs and Rewards</p> </li><li> <p>401(k) program with company match</p> </li><li> <p>Employee stock purchase program</p> </li><li> <p>Tuition reimbursement program</p> </li></ul> <p>Schedule Details:</p> <p>Our Activations department works Monday-Friday. Sundays Off. Saturdays and Holidays are based on business needs.</p> <p>We have 3 shifts available to choose from. AM - (9 am - 5 pm) MID - (11am - 7pm), and PM - (1:30pm - 9:30pm)</p> <p>Paid training is provided for 4 weeks. Training hours: 8:30 am on day one, then 9:00 am - 5:00 pm Monday through Friday.</p> <p>Key Responsibilities:</p> <ul> <li> <p>Give the best guest experience that falls in line with our Mission, Vision and Values.</p> </li><li> <p>Call package holders to book travel dates, verify details, answer questions and follow up as needed.</p> </li><li> <p>Sell package upgrades that aligned with guest interest and influence guest to book certain properties/location/months according to business needs</p> </li><li> <p>Meet performance standards for department metrics</p> </li><li> <p>Sales skills required for the reselling/upselling and saving of packages</p> </li><li> <p>Collecting of additional monies and fees associated with package</p> </li><li> <p>Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.</p> </li><li> <p>Efficient in using multiple computer systems.</p> </li><li> <p>Ensure the privacy and security of confidential information about our guests and company Keeping accurate log of reservations on a spreadsheet</p> </li></ul>