<p>Details:</p> <p>Job Title: Customer Service Representative</p> <p>Location: Marlborough, MA</p> <p>Zip Code: 01752</p> <p>Start Date: Right Away</p> <p>Job Type: Contract - 5 months</p> <p>Pay Rate: Up to $22.03/ hr</p> <p>Keywords: #CustomerServiceRepresentative #CallCenterJobs</p> <p>JOB RESPONSIBILITIES:</p> <ul> <li>Responds to customer verbal and/or written inquiries. </li><li>Records details about customer inquiries. </li><li>Helps resolve complicated customer complaints. </li><li>Coordinates and expedites customer inquiries to other departments for resolution. </li><li>Acts as the primary contact between the customer and Service Support. </li><li>Responsible for placing/ answering telephone call inquiries and promoting an organization's products and services. </li><li>Relies on instructions and pre-established guidelines to perform the functions of the job. </li><li>Works under immediate supervision. </li></ul> <p>REQUIRED QUALIFICATIONS:</p> <ul> <li>Associate's degree or high school diploma/GED and 0-2 years of experience </li><li>Prior demonstrated experience working in a Customer service role. </li><li>Has knowledge of commonly-used concepts practices and procedures within a particular field. </li><li>Strong Typing Skills </li><li>Experience with Microsoft office applications </li><li>Demonstrated analytical thinking/problem solving ability </li><li>Ability to think clearly and quickly and empathize in high-pressure situations </li><li>Tenacity & creativity in handling customer issues </li></ul> <p>If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com</p> <p>EOE/F/M/Disability/Veterans</p>