<p>Job#: 3026114</p> <p>Job Description:</p> <p>Support Desk Specialist</p> <p>Location: Charlotte, North Carolina (On-site)</p> <p>Employment Type: Contract</p> <p>Role Overview</p> <p>We are seeking an Entry Level Support Desk Specialist to join our team. This position involves providing essential IT support to internal employees through phone calls and a ticketing system. The role focuses on handling Tier 1 issues, such as password resets, account lockouts, and VPN access, with an expected call volume of approximately 35 per day. This is a fully onsite, 5-month contract position with no current plans for conversion or extension.</p> <p>Key Responsibilities</p> <ul> <li>Provide effective IT phone support, including identity verification and user account modifications like password changes and unlocks. </li><li>Assist users with Multi-Factor Authentication (MFA) credential registration and modifications. </li><li>Deliver Level 1 help desk support for Outlook, web browsers, and remote connectivity issues. </li><li>Manage inbound support requests from internal employees for password resets, account lockouts, VPN access, and other tier 1 issues. </li><li>Document all support activities accurately within the designated ticketing system (ShareWell, transitioning to Avanti). </li><li>Maintain professional and effective interpersonal communication. </li></ul> <p>Required Qualifications</p> <p>Experience:</p> <ul> <li>Basic troubleshooting knowledge, particularly with M365 and VPN connectivity. </li><li>Experience with remote desktop or VDI tools. </li><li>Demonstrated customer service skills. </li></ul> <p>Skills:</p> <ul> <li>Professional communication skills and an understanding of technical writing. Advanced technical knowledge is not required, as training will be provided. </li><li>Ability to search and apply Level 1 Help Desk documentation to resolve issues. </li><li>Accurate grammar, spelling, and punctuation in all written communications. </li></ul> <p>Preferred Qualifications</p> <ul> <li>Experience with Global Protect and VIP Access clients. </li><li>Previous experience in a similar corporate environment. </li></ul> <p>Work Environment</p> <p>This role requires working an 8-hour shift between the hours of 7:00 AM and 6:00 PM with a one-hour lunch break. Candidates must be punctual and maintain a high attendance percentage. The position requires the ability to remain composed under pressure and function as a team player in a business casual environment.</p> <p>Compensation & Benefits</p> <p>The pay rate for this position is $15-16 per hour.</p> <p>We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</p> <p>Apex uses a virtual recruiter as part of the application process. Click here for more details.</p> <p>If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.</p> <p>Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.</p> <p>Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.</p> <p>Employee Type:</p> <p>Contract</p> <p>Location:</p> <p>Charlotte, NC, US</p> <p>Job Type:</p> <p>Date Posted:</p> <p>March 30, 2026</p> <p>Pay Range:</p> <p>$15 - $16 per hour</p> <p>Similar Jobs</p> <ul> <li>Support Desk Specialist </li><li>Support Desk Specialist </li><li>Support Desk Specialist </li><li>Support Desk Specialist III </li><li>Technology Support Specialist </li></ul>