<p>American Aluminum Extrusion is recruiting for our next phase of company growth.</p> <p>We invite you to become a valued member of the AAE team! With over 20 successful years in the aluminum extrusion industry, AAE continues to grow, and we need you!</p> <p>We are looking for key team members who are motivated and share their desire for career opportunities and growth advancement with a rock-solid company in Canton, Ohio. We are a dynamic and driven company with significant future growth plans, and those plans include you!</p> <p>This is your opportunity to become a part of our growing company and dedicated team.</p> <p>Position Overview:</p> <p>As a Customer Service Representative, you will be the primary point of contact for our customers. Your role is critical in ensuring that they receive the best possible experience.</p> <p>Job Responsibilities:</p> <ul> <li>Manage inquiries, resolve issues, and provide top-notch support. </li><li>Expedite sales orders, including the entire process from entry to shipment. </li><li>Manage customer accounts, keeping records of customer interactions, complaints, and transactions, including details of all actions taken. </li><li>Develop new and existing customers to achieve sales goals, including making cold call/ re-establishment calls to promote AAE's products and services to potential customers. </li><li>Cross-train, learn, and support other functions or processes as required. </li></ul> <p>Required Skills:</p> <ul> <li>Excellent oral and written communication skills </li><li>Sales background and possess the ability to establish personal relationships with customers. </li><li>Meeting deadlines and remaining flexible under pressure is essential. </li><li>Proficiency in MS Office, including Word, Excel, PowerPoint, and Outlook, is required. </li></ul> <p>Experience Requirements:</p> <ul> <li>Two years of customer service experience preferred. </li></ul> <p>Job Requirements and Working Conditions:</p> <ul> <li>Able to work in an office environment with extensive time on the computer. </li><li>Comfortable in a manufacturing environment. </li></ul> <p>Benefits:</p> <ul> <li>Medical, Dental, and Vision Benefits </li><li>Life and Supplement Life </li><li>STD/LTD </li><li>Paid Holidays </li><li>401K w/match </li><li>Paid Time Off </li></ul> <p>Starting Wage is posted, based on experience</p> <p>Disclaimer and Acknowledgements:</p> <p>We are proud to be an EEO/AA employer M/F/D/V.</p>