<p>We are looking for a highly motivated Application Support Analyst to join Tesla's Application Support team. The ideal candidate will have a good balance of building relationships with business users, solving technical problems and knowledge of enterprise level systems.</p> <ul> <li>Understand and own the end-to-end integration of Tesla's Software Application systems </li><li>Work directly with software developers and business users to understand issues and provide solutions in real-time </li><li>Work through tickets received from business users of globally distributed locations </li><li>Create workarounds for issues that require immediate solutions if a permanent one is not immediately available, and document troubleshooting guides </li><li>Setup automation and monitoring process to optimize utilization of Software Application systems </li><li>Work as an incident commander of production critical calls that require coordination between cross-functional teams </li><li>Degree in an Engineering field or equivalent experience </li><li>+4 years of support engineering experience working in a globally distributed enterprise level systems </li><li>+4 years of working knowledge of SQL and relational database management system </li><li>+2 years of experience with Python, Go or other software development language </li><li>+2 years of experience with monitoring tools like Prometheus, Grafana, Splunk </li><li>+2 years of experience with Incident management and Defect management ticketing tools </li><li>Must be able to understand integrated systems, API concepts and their dependencies </li><li>Excellent interpersonal skills, energetic and a self-starter </li><li>Strong organizational skills, demonstrated ability to manage multiple tasks simultaneously, and ability to meet deadlines and commitments </li><li>Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint) </li></ul>