<p>Customer Service Department Manager</p> <p>Pay from $85,000 to $100,000 per year</p> <p>Kenosha Branch</p> <p>12355 Uline Way, Kenosha, WI 53144</p> <p>Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.</p> <p>Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.</p> <p>Position Responsibilities</p> <ul> <li> <p>Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.</p> </li><li> <p>Manage the daily activities of various Customer Service departments.</p> </li><li> <p>Evaluate team procedures and identify areas for improvement.</p> </li><li> <p>Review performance reports and suggest ways to increase efficiency.</p> </li><li> <p>Resolve escalated customer issues promptly.</p> </li></ul> <p>Minimum Requirements</p> <ul> <li> <p>Bachelor's degree.</p> </li><li> <p>3+ years of customer service management experience.</p> </li><li> <p>Demonstrated ability to effectively coach and develop a high-performing team.</p> </li></ul> <p>Benefits</p> <ul> <li> <p>Complete health insurance coverage and 401(k) with 6% employer match that starts day one!</p> </li><li> <p>Multiple bonus programs.</p> </li><li> <p>Paid holidays and generous paid time off.</p> </li><li> <p>Tuition Assistance Program that covers professional continuing education.</p> </li></ul> <p>Employee Perks</p> <ul> <li> <p>Café featuring affordable daily meal options from local restaurants.</p> </li><li> <p>On-site fitness center and beautifully maintained walking paths.</p> </li><li> <p>Best-in-class, clean, modern facilities.</p> </li></ul> <p>About Uline</p> <p>Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.</p> <p>Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.</p> <p>EEO/AA Employer/Vet/Disabled</p> <p>#LI-AP3</p> <p>#LI-IL001</p> <p>(#IN-KNMANC)</p> <p>#ZR-ILCS</p> <p>Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!</p>