<p>Anaheim, CA</p> <p>Anaheim Ca 3165</p> <p>$17.00/Per Hour</p> <p>Customer Service Rep</p> <ul> <li>Job Description </li><li>Branch Details </li></ul> <p>Job Title: Customer Service Representative</p> <p>Job Summary:</p> <p>We are seeking a reliable and friendly Customer Service Representative to join our team. The ideal candidate will be the first point of contact for customers, providing outstanding service, resolving inquiries efficiently, and ensuring customer satisfaction. This position requires excellent communication skills, patience, and a strong desire to help others.</p> <p>Key Responsibilities:</p> <ul> <li> <p>Respond to customer inquiries via phone, email, or chat in a professional and timely manner</p> </li><li> <p>Assist customers with orders, returns, billing issues, and general questions</p> </li><li> <p>Maintain accurate records of customer interactions and transactions</p> </li><li> <p>Resolve product or service problems by clarifying issues, determining the cause, and finding the best solution</p> </li><li> <p>Follow up to ensure resolution and customer satisfaction</p> </li><li> <p>Provide product or service information to assist customers in making decisions</p> </li><li> <p>Escalate complex issues to appropriate departments or supervisors</p> </li><li> <p>Meet or exceed customer service performance metrics</p> </li></ul> <p>Qualifications:</p> <ul> <li> <p>High school diploma or equivalent; college degree preferred</p> </li><li> <p>Previous customer service experience is a plus</p> </li><li> <p>Excellent verbal and written communication skills</p> </li><li> <p>Strong problem-solving abilities and attention to detail</p> </li><li> <p>Ability to multitask and work under pressure in a fast-paced environment</p> </li><li> <p>Proficiency in basic computer applications (e.g., MS Office, CRM systems)</p> </li><li> <p>Bilingual a plus (depending on customer base)</p> </li></ul> <p>Work Environment:</p> <ul> <li> <p>Office setting or call center environment</p> </li><li> <p>May require working evenings, weekends, or holidays depending on business needs</p> </li></ul> <p>Anaheim CA 3165</p>