<p>Job Description</p> <p>CTtransit is seeking a highly skilled and motivated Programmer Analyst & Trainer to join our dynamic technology team. This unique role combines expertise in software development and troubleshooting with a passion for educating and empowering colleagues. The successful candidate will play a critical role in modernizing our technological landscape by transitioning away from proprietary legacy systems, developing robust in-house solutions, and ensuring our team is proficient in utilizing new technologies.</p> <p>Examples of Duties</p> <ul> <li> <p>Programming / Software Development & Modernization:</p> </li><li> <p>Analyzes, documents, and replicates functionalities of existing proprietary legacy systems to facilitate their replacement with modern, open-source, or in-house developed solutions.</p> </li><li> <p>Designs, develops, tests, and implements new software applications and system integrations using various programming languages and technologies.</p> </li><li> <p>Write clean, efficient, well-documented, and maintainable code as well as corresponding SOP's.</p> </li><li> <p>Collaborate with various departments to gather requirements and deliver solutions that meet business needs.</p> </li><li> <p>Troubleshooting & Support:</p> </li><li> <p>Diagnose and resolve complex programming issues and system malfunctions efficiently.</p> </li><li> <p>Provide technical support and guidance to end-users and IT team members on software-related issues.</p> </li><li> <p>Conduct root cause analysis for recurring problems and implement preventative measures.</p> </li><li> <p>Technical Training & Documentation:</p> </li><li> <p>Develop and deliver comprehensive training programs and materials for new software applications, systems, and IT procedures to internal staff.</p> </li><li> <p>Conduct one-on-one and group training sessions, adapting delivery methods to various learning styles.</p> </li><li> <p>Create and maintain detailed technical documentation, user manuals, and knowledge base articles.</p> </li><li> <p>Act as a subject matter expert, providing ongoing support and mentorship to team members.</p> </li><li> <p>System Enhancement & Security:</p> </li><li> <p>Identify opportunities for process automation and system optimization to improve efficiency and reliability.</p> </li><li> <p>Ensure all developed solutions adhere to best practices for data security, integrity, and performance.</p> </li><li> <p>Keeps informed on new developments in the fields of systems and computer software & hardware to assure that CTtransit will benefit from the advances in computer related technology</p> </li></ul> <p>OTHER RESPONSIBILITIES INCLUDE:</p> <ul> <li>Develop and maintain application programs to support user needs with the ability to interface applications between major CTtransit systems. </li><li>Enhance standard office automation software through the use of macros. Assist users with development of solutions to efficiently handle repetitive tasks. </li><li>Conducts studies, performs research and analysis, data collection and manages special projects, as needed or assigned. </li><li>Prepares reports, presentations, and correspondence as assigned. </li><li>Maintains, updates, references, and develops technology related policies and procedures as needed. </li><li>Assists in maintaining Administrative or Operations related databases. </li><li>Responds to inquiries for information from employees, senior leadership, and/or external partners as needed. </li><li>Assists in managing problems and emergencies involving any systemwide technology issues on a 24/7 basis. </li><li>Acts as technology liaison with company administrative departments such as Finance, Human Resources, and Pension, etc. </li><li>Has thorough working knowledge of Agency policies and procedures, and collective bargaining agreements. </li><li>Work cooperatively with all levels of personnel. </li><li>Attends in-service training, seminars or other opportunities for professional development as made available by the Agency. </li><li>Actively participates in staff meetings, trainings, etc. </li><li>Assists the Director and other Technical Managers in training other personnel as needed across the organization. </li><li>Assists the technology departments in the interview and selection process for other technology related positions as needed across the organization. </li><li>Assists other departments and divisions as needed. </li><li>Other duties and responsibilities as assigned. </li></ul> <p>Qualifications</p> <ul> <li>Minimum possession of a bachelor's degree or technical education certifications in Computer Science, Computer Programming, Information Technology, Software Engineering, or a closely related field and five (5) years of relevant work experience is required. </li><li>An equivalent combination of education and work experience on a year for year basis can be substituted for the 4-year degree requirement. Certifications in relevant programming languages or training methodologies are required. </li><li>Experience in software development or programming in a professional setting is required. Experience should include ability to write and document programs. </li><li>Demonstrated experience in developing and delivering technical training. </li><li>Demonstrated effectiveness in data gathering and analysis in preparation of reports as needed. </li><li>Experience with building and maintaining databases for query and problem tracking. </li><li>Proficiency in multiple programming languages (e.g., Python, Java, C#, JavaScript, visual basic, SQL) is required. </li><li>Must be proficient in the authoring of complex SQL queries and the use of reporting tools for end user output (Crystal Reports, Power BI, Tableau, etc). </li><li>Proven experience in analyzing and documenting complex legacy systems. </li><li>Technical knowledge of MS-Windows enterprise and desktop applications and fundamental concepts of databases (preferably MS SQL). </li><li>Understanding of the components that comprise a web application system, i.e. database, web application server, and web application client/browser with associated plug-ins/extensions etc. </li><li>Ability to work in a fast-paced environment, to multitask, manage multiple employees, ability to conduct training when necessary. </li><li>Demonstrated ability to communicate clearly, build commitment to goals, offer instruction, with excellent written and verbal communication skills. </li><li>The ability to quickly learn internal software programs. </li><li>The ability to prioritize projects and have excellent interpersonal skills, tact and diplomacy. </li><li>Ability to work both independently and in a team environment. </li><li>Must be able to handle confidential information. </li><li>Flexible availability including nights and weekends as needed to support a 3-shift 24/7/365 operation. </li></ul> <p>A valid driver's license is required. Individual may be required to travel in the course of their daily work.</p> <p>How To Apply</p> <p>Please visit our website athttp://www.cttransit.com/Careers/ to complete the on-line application and attach a cover letter and resume.</p>