<p>Service Technician</p> <p>Department: Manufacturing</p> <p>Employment Type: Full Time</p> <p>Location: Burlington, MA</p> <p>Compensation: $28.00 - $30.00 / hour</p> <p>Description</p> <p>Myomo is seeking a detail-oriented Service Technician responsible for contributing to RMA's of our MyoPro Product Line. This role requires a hands-on individual with experience in building mechanical and electrical assemblies within the regulated medical product industry.</p> <p>The ideal candidate should possess strong mechanical aptitude, developed problem-solving skills, and the ability to work independently and with others. Additionally, he/she should be prepared to assist with other tasks, as appropriate.</p> <p>Responsibilities</p> <ul> <li>Technical Expertise: Strong mechanical and electrical skills, with the ability to understand and troubleshoot electro-mechanical systems. </li><li>Problem-Solving: Effective at diagnosing and resolving complex issues with equipment. </li><li>Communication: Clear and effective communication with team members, customers, and cross-functional teams. Address issues, provide updates, and ensure satisfaction. </li><li>Attention to Detail: Precision in executing repairs, conducting tests, and adhering to procedures. </li><li>Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines. </li><li>Tool Proficiency: Skilled in using hand tools, and other diagnostic and repair equipment. </li><li>Documentation: Maintain detailed records of repairs and service activities using Excel and other Microsoft Office products, along with other applications. </li><li>Customer Service: Strong customer interaction skills for providing support and explaining technical issues. </li><li>Equipment Maintenance & Repair: Perform maintenance, troubleshooting, and repairs on Myomo devices and related equipment. </li><li>Technical Support: Provide technical support and guidance to customers and field technicians. </li><li>Quality Assurance: Conduct performance tests and quality checks to ensure equipment meets safety and functionality standards. </li><li>Compliance: Adhere to Standard Operating Procedures (SOPs) and ensure all equipment complies with safety regulations. </li></ul> <p>Requirements</p> <ul> <li>Associate's degree plus 2+ years of experience in servicing/assembling mechanical medical devices or equivalent experience of 4+ years of work experience servicing/assembling mechanical devices. </li><li>Demonstrated ability to read and follow assembly and test procedures. </li><li>Experience with basic machining tools and techniques. </li></ul>