<p>To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here.</p> <p>Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position.</p> <p>Arkansas Blue Cross is only seeking applicants for remote positions from the following states:</p> <p>Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin.</p> <p>Workforce Scheduling</p> <p>Job Summary</p> <p>The Workplace Services Technologies Analyst Associate provides second level support for end users providing incident resolution by restoring services or escalating to appropriate resource(s) while ensuring accuracy of related incident logs. Incumbent leads support staff with incorporation, installation, training, support and coordination of new and ongoing projects along with support for existing applications and other emerging technologies.</p> <p>Requirements</p> <p>EDUCATION</p> <p>Bachelor's degree with a minimum of 24 semester hours in computer, analytical, or data-processing related studies. In lieu of degree, five (5) years' relevant experience will be considered.</p> <p>EXPERIENCE</p> <p>Minimum one (1) year of IT experience (acquisition, technology support, infrastructure design, and/or audio/visual, etc.) required.</p> <p>Knowledge of troubleshooting computer hardware and/or software.</p> <p>Skills</p> <p>Ability to work independently or with a team (Inactive), Analytical Ability (Inactive), Analytical Problem Solving, Computer Support, Customer Complaint Resolution, Detail-Oriented, End User Support, End-User Training, Highly Organized (Inactive), Highly Resourceful, Interpersonal Communication, Interpreting Data (Inactive), Meet Goals (Inactive), Multi-Level Communication, Multitasking, Oral Communications, Professional Judgment, Technical Communication, Technical Expertise, Troubleshooting, Waterfall Model, Written Communication</p> <p>Responsibilities</p> <p>Assists in coordinating resolution of technical/system incidents reported by end users ensuring incidents are resolved and implemented to agreed standards and timescales., Assists in fulfillment of IT service requests submitted by end users., Completes routine monitoring of mission critical Enterprise applications and may participate in the testing of new applications., Listens, empathizes and reflects a sense of urgency while ensuring proper and professional interpretation, communication and recording in an accurate manner when resolving reported incidents., Performs other duties as assigned., Remains abreast of industry changes and enhancement, as well as product capability and availability., Reviews and appends knowledge based articles to ensure that accurate and up to date information is available., Works closely with peers in receiving cross-training.</p> <p>Certifications</p> <p>Security Requirements</p> <p>This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.</p> <p>Segregation of Duties</p> <p>Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.</p> <p>Employment Type</p> <p>Regular</p> <p>ADA Requirements</p> <p>3.4 General Office Worker, Active Expanded, Regional/National Travel - someone who normally works in an office setting or remotely, frequently has shares lifting and carrying requirements up to 85 lbs and periodically travels for work on a local, regional and/or national level by vehicle and/or air as essential functions of the job.</p>