<p>Position Title:</p> <p>Manager Clinical Support-Overnight Emergency and Critical Care</p> <p>Job Group:</p> <p>Professional & Scientific</p> <p>Required Minimum Qualifications:</p> <p>Associate's degree and 5 years of related experience</p> <p>Preferred Qualifications:</p> <p>Degree directly related to Veterinary Medicine such as AA Vet Tech, Animal or Animal Science.</p> <p>Experience in veterinary hospital operations</p> <p>Background working in a clinical veterinary educational environment</p> <p>Supervisory experience, including staff scheduling, hiring, and performance evaluations</p> <p>Experience overseeing multi-shift operations, including nights and weekends</p> <p>Additional years of experience in animal care within a medical setting, including both small and large animal services</p> <p>Job Description:</p> <p>Summary</p> <p>The Lloyd Veterinary Medical Center (LVMC) within the College of Veterinary Medicine at Iowa State University is now accepting applications for the position of Manager, Clinical Support - Overnight Emergency and Critical Care. This is a working overnight manager position that provides hands-on support to the Emergency and Critical Care (ECC) department during evening, overnight, and weekend hours. The role is critical to ensuring 24/7 operational continuity, team leadership, client communication, and high-quality patient care.</p> <p>Key Responsibilities</p> <ul> <li>Serve as the on-site overnight manager, actively supporting ECC staff and assisting with clinical operations during overnight hours. </li><li>Oversee clinical service activities and staffing of veterinary technicians, animal caretakers, student workers, veterinary teaching hospital assistants (receptionist) and assist with client service coverage as needed. </li><li>Ensure a seamless transition between day and overnight operations by collaborating with ECC day-shift management and other hospital departments. </li><li>Provide guidance and address client service concerns during overnight hours; escalate issues appropriately to the Manager of Client Relations or hospital administration. </li><li>Contribute to large animal service operations, offering coordination and support for after-hours cases and assisting with staff scheduling. </li><li>Lead staff-related efforts including hiring, onboarding, training, scheduling, and performance management. </li><li>Monitor and report equipment, inventory, and facility needs, submitting requests and collaborating with the Associate Director of Hospital Operations as needed. </li><li>Ensure adequate after-hours, weekend, and holiday staffing, including stepping in to support urgent operational needs or staff questions. </li><li>Actively foster a positive, inclusive work environment that emphasizes communication, accountability, and compassionate care. </li></ul> <p>The successful candidate must possess a strong working knowledge of veterinary technical duties, experience in hospital operations, and the ability to coordinate services efficiently in a fast-paced clinical environment. Strong interpersonal and communication skills, organizational abilities, and a commitment to maintaining professionalism and confidentiality are essential. This individual must be capable of independent decision-making and team collaboration, while providing leadership and support across multiple service areas.</p> <p>Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.</p> <p>This posting will be open until filled. However, to receive full consideration, applications should be received by July 3rd, 2025.</p> <p>Example of Duties</p> <ul> <li>Provides oversight on coordinated care. </li><li>Supervises employees engaged in technical clinical services. </li><li>Coordinates the activities of a team of clinical staff to ensure the work complies with the organization's guidelines. </li><li>Supervises team members; assigns tasks; and handles difficult cases. </li><li>Monitors all activities to ensure the team's resources are used effectively. </li></ul> <p>Level Guidelines</p> <ul> <li>Aware of key annual objectives of department or work unit </li><li>Understands linkage between daily activities and achievement of annual objectives of department/work unit and explains to direct reports </li><li>Focus on ISU's mission and meeting department or work unit goals </li><li>Supervises a small department or work team </li><li>Often is a working supervisor with direct, previous experience performing work of those supervised </li><li>Has full management responsibility for direct reports, specifically the authority to hire, fire, and counsel; may share part of responsibility with higher level management </li><li>Requests approval for financial actions beyond a limited scope per policy </li></ul> <p>Appointment Type:</p> <p>Regular</p> <p>Number of Months Employed Per Year:</p> <p>12 Month Work Period</p> <p>Time Type:</p> <p>Full time</p> <p>Pay Grade:</p> <p>PS808</p> <p>Application Instructions:</p> <p>To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.</p> <p>Original Posting Date:</p> <p>June 19, 2025</p> <p>Posting Close Date:</p> <p>June 18, 2025</p> <p>Job Requisition Number:</p> <p>R17124</p>