<p>Concord Hospitality is seeking a motivated and results-driven Operations Manager to oversee hotel operations and ensure outstanding guest satisfaction. This role partners with department heads to align daily operations with brand strategy, drive financial performance, and foster a culture of service excellence.</p> <p>As a Concord Leader you will be responsible to:</p> <ul> <li>Inspire greatness in your team. </li><li>Encourage and support team members to reach their full potential. </li><li>Create a work environment that is a Great Place to Work for all. </li><li>Lead with integrity, transparency, respect, and professionalism. </li><li>Care for your team and their families. </li></ul> <p>Responsibilities:</p> <ul> <li>Oversee daily Rooms and Food & Beverage operations, ensuring alignment with brand standards. </li><li>Monitor guest satisfaction, analyze service issues, and implement action plans for continuous improvement. </li><li>Partner with department leaders to develop and execute operational strategies. </li><li>Review financial reports, monitor performance against budget, and manage expenses. </li><li>Coach teams on occupancy, rate, labor, and controllable costs to achieve financial goals. </li><li>Ensure compliance with policies, procedures, and brand initiatives. </li><li>Respond to guest concerns with professionalism and stay visible to build guest relationships. </li><li>Foster a positive, service-driven culture through communication, coaching, and recognition. </li><li>Conduct performance reviews, training, and professional development for associates. </li><li>Promote fairness, equity, and engagement through open communication and feedback. </li><li>Support hotel leadership in achieving operational goals and championing change initiatives. </li></ul> <p>Qualifications:</p> <ul> <li>Proven hotel operations experience in Rooms or Food & Beverage leadership. </li><li>Strong financial acumen with ability to analyze budgets, reports, and performance metrics. </li><li>Excellent leadership, coaching, and communication skills. </li><li>Demonstrated ability to build guest relationships and deliver exceptional service. </li><li>Organized, detail-oriented, and results-driven. </li></ul> <p>Benefits (Full-Time Associates Only):</p> <ul> <li>Competitive wages </li><li>Comprehensive medical, dental, vision, life, and disability insurance </li><li>401(k) with company match </li><li>Tuition assistance </li><li>Discounted hotel stays </li><li>Extensive training and career development opportunities </li><li>Performance-based bonus eligibility </li></ul> <p>Why Concord?</p> <p>Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.</p> <p>We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All."</p> <p>We are Concord!</p>