<p>Position Description:</p> <p>The Computer Support Specialist - macOS position will report to the Director of Digital Infrastructure and Support Services in the Saint Mary's College Information Technology department. This full-time 12-month position is responsible for the management of end-user computing and the centralized systems required to provide a secure and robust desktop experience.</p> <p>Position Qualifications:</p> <ul> <li>A high school diploma or equivalent is required. An associates' or bachelors' degree with a technical major such as Computer Science, Information Technology, or a related field field is highly desirable. Five years of relevant experience may substitute for the degree; </li><li>In-depth technical knowledge of Apple macOS operating systems, complemented with knowledge of Apple hardware and troubleshooting skills. Technical knowledge of iOS and iPadOS is also expected; </li><li>At least three (3) years of experience supporting end-users, preferably in an academic setting; </li><li>At least two (2) years of experience designing, implementing, and troubleshooting Apple Mobile Device Management and using JamfPro and Apple School Manager (or similar imaging and software distribution tools); </li><li>Proven ability in defining, maintaining, and supporting end-user technology platforms; </li><li>Good verbal and written communication skills; </li><li>Excellent organizational and interpersonal skills; </li><li>Effective customer service skills; </li><li>Ability to work well with a diverse group of individuals; </li><li>Ability to shift priorities in an ever-changing environment; </li></ul> <p>Positions Responsibilities:</p> <ul> <li>Provide technical leadership in the design, automation, improvement, and maintenance of the macOS desktop environment for all College-owned computers/devices. </li><li>Build, develop, and maintain system configurations for Apple Mobile Device Management, also utilizing JamfPro and Apple School Manager. </li><li>Determine current software needs for the computer images installed on all College-owned macOS-based computers/devices. </li><li>Implement the software requests from faculty for the macOS-based computers in classrooms, computer clusters, and other locations as needed. </li><li>Manage software license servers and distribution of licenses as it relates to macOS-based software builds. </li><li>Responsible for the application of security policies on all macOS-based College-owned devices, including the installation of required security software (Bitdefender) and tools such as Admin by Request. </li><li>Manage the installation of macOS-based software images on College-owned computers/devices before deployment, migrate data for faculty and staff receiving replacement equipment, push software, and/or security updates as necessary. </li><li>Make recommendations for the annual purchase of macOS-based College-owned computers/devices, which includes preparation with hardware vendors. </li><li>Maintain the macOS-based hardware refresh cycle schedule, updating spreadsheets and asset tracking systems to prepare for cyclical replacement of College-owned computers/devices for faculty, staff, classrooms, academic areas, and other designated areas. </li><li>Ensure all College-owned macOS computers/devices actively in use comply with current software, hardware, and security requirements defined by Information Technology. </li><li>Assist with "shadow fleet" computers as needed, providing inventory as macOS-based computers are removed from their initial duty cycle and reimagining them as necessary. </li><li>Utilize available tools to perform hardware and software maintenance tasks and troubleshooting. </li><li>Function as top-level macOS technical support for faculty and staff, responding to tracking system reqursts that may require support via e-mail, phone, in-person, or by using remote access tools. </li><li>Create standard operating procedures on all solutions implemented, complete with documented processes and instructions. </li><li>Perform other job-related duties as assigned. </li></ul> <p>The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, and requirements.</p>