<p>Job Overview</p> <p>This position serves as a laboratory liaison, supporting a diverse range of customers utilizing services from TriHealth. The role requires strong teamwork, resourcefulness, and a comprehensive understanding of hospital services. Key responsibilities include:</p> <ul> <li>Accurate labeling, aliquoting, packaging, and tracking of specimens throughout the TriHealth Laboratory System. </li><li>Dispatching specimens to the appropriate referral laboratory. </li><li>Handling incoming and outgoing calls with customers to facilitate diagnostic laboratory services, address inquiries, and resolve issues. </li><li>Ensuring compliance with OIG guidelines through accurate interpretation and transcription of physician orders and LIS/HIS order entry. </li><li>Procuring quality specimens from adult, geriatric, pediatric, and infant patients, in accordance with CLIA, JCAHO, and CAP standards. </li></ul> <p>Location: Good Samaritan Hospital at 375 Dixmyth Avenue, Cincinnati, OH 45220</p> <p>Work hours:</p> <ul> <li>Full-time, 80 hours bi-weekly </li><li>Evening, from 2:00 PM to 10:30 PM </li><li>Weekend and holiday rotation per schedule </li></ul> <p>Job Requirements</p> <ul> <li>High School Diploma or GED (required) </li><li>Formal Phlebotomy Training (preferred) </li><li>Phlebotomy Certification (preferred) </li><li>Knowledge of laboratory terminology (preferred) </li><li>Experience with specimen handling, data entry, and Windows software </li><li>Familiarity with HIS and LIS systems </li><li>1-2 years' experience in a hospital lab setting </li></ul> <p>Job Responsibilities</p> <ul> <li>Ability to prioritize, organize, and manage workload efficiently </li><li>Maintain accuracy, quality, and completeness of work </li><li>Handle complex assignments, ensuring effective delegation and completion </li><li>Demonstrate strong judgment and problem-solving skills </li><li>Apply procedure knowledge and quality assurance principles, including proper documentation </li></ul> <p>Working Conditions</p> <p>This role involves a variety of physical and sensory requirements. Below is a breakdown of expected work conditions:</p> <p>Physical Activity:</p> <ul> <li>Climbing - Rarely </li><li>Kneeling - Occasionally </li><li>Lifting 50+ lbs. - Rarely </li><li>Lifting <50 lbs. - Occasionally </li><li>Pulling - Rarely </li><li>Pushing - Occasionally </li><li>Reaching - Rarely </li><li>Sitting - Consistently </li><li>Standing - Rarely </li><li>Stooping - Occasionally </li><li>Walking - Frequently </li></ul> <p>Sensory & Communication Requirements:</p> <ul> <li>Hearing (Conversation) - Consistently </li><li>Hearing (Other Sounds) - Frequently </li><li>Talking - Consistently </li><li>Use of Hands - Consistently </li><li>Color Vision - Occasionally </li><li>Visual Acuity (Far) - Frequently </li><li>Visual Acuity (Near) - Consistently </li></ul> <p>TriHealth SERVE Standards and ALWAYS Behaviors</p> <p>At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:</p> <p>Serve: ALWAYS…</p> <ul> <li>Welcome everyone by making eye contact, greeting with a smile, and saying "hello" </li><li>Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist </li><li>Refrain from using cell phones for personal reasons in public spaces or patient care areas </li></ul> <p>Excel: ALWAYS…</p> <ul> <li>Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met </li><li>Offer patients and guests priority when waiting (lines, elevators) </li><li>Work on improving quality, safety, and service </li></ul> <p>Respect: ALWAYS…</p> <ul> <li>Respect cultural and spiritual differences and honor individual preferences. </li><li>Respect everyone's opinion and contribution, regardless of title/role. </li><li>Speak positively about my team members and other departments in front of patients and guests. </li></ul> <p>Value: ALWAYS…</p> <ul> <li>Value the time of others by striving to be on time, prepared and actively participating. </li><li>Pick up trash, ensuring the physical environment is clean and safe. </li><li>Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. </li></ul> <p>Engage: ALWAYS…</p> <ul> <li>Acknowledge wins and frequently thank team members and others for contributions. </li><li>Show courtesy and compassion with customers, team members and the community </li></ul>