<p>Job Description:</p> <p>The Part-time IT Support Technician will provide front-line technology support to the Bellarmine community beyond our traditional office hours.</p> <ul> <li>Provide first-level technical support to faculty, staff, and students via walk-in, phone, and electronic requests during assigned shifts </li><li>Troubleshoot and resolve common computer and technology issues, escalating more complex problems to full-time staff or appropriate OIT teams </li><li>Follow established procedures and document all work accurately within the University's ticketing system </li><li>Assist with basic hardware and software support for desktop computers, laptops, printers, and peripheral equipment </li><li>Support Microsoft Office, Microsoft 365, and University-supported applications </li><li>Maintain accurate records related to incidents, requests, and inventory as assigned </li><li>Demonstrate professionalism, initiative, and strong customer service skills during all user interactions </li><li>Assist with documenting commonly occurring issues and standard fixes </li><li>Work collaboratively with other members of the OIT organization to ensure timely issue resolution </li><li>Perform other related duties as assigned to support Technology Support Center operations </li></ul> <p>Requirements:</p> <p>Required Qualifications:</p> <ul> <li>Ability to communicate clearly and professionally in person, over the telephone, and via email </li><li>Ability to quickly learn new applications, systems, and support procedures </li><li>Familiarity with computer hardware, printers, and peripheral equipment </li><li>Familiarity with Microsoft Windows and/or Apple operating systems </li><li>Basic familiarity with Microsoft Office and Microsoft 365 </li><li>Ability to work independently during evening and weekend hours while following established procedures </li><li>Reliable availability for scheduled shifts, including evenings and Saturdays </li></ul> <p>Required Education and Experience:</p> <ul> <li>High school diploma or equivalent </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Prior IT or related technology support experience </li><li>Experience working in Higher Education </li></ul> <p>Physical and Working Conditions:</p> <ul> <li>Ability to sit for extended periods of time while working at a computer </li><li>Ability to perform physical activities including lifting equipment (up to approximately 50 lbs.), bending, standing, and walking as needed </li><li>Ability to work on-site during assigned shifts </li></ul> <p>Additional Information:</p> <p>Disclaimer:</p> <p>This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization.</p> <p>Application Instructions:</p> <p>Individuals interested in applying for this position will need to submit a letter of interest, resume, and contact information for three professional references.</p> <p>Please note: Visa sponsorship is not provided for this position.</p> <p>URL: www.bellarmine.edu/information-technology/index.php</p>