<p>JOB SUMMARY:</p> <p>As directed by the Director of Administrative Services, the Receptionist is to provide excellent daily customer service; display a professional and courteous attitude at all times; is responsible for following all (CHSI) policy, procedures, objectives and philosophy; effectively process all incoming phone calls via transfer or messages, as required; performs administrative and office support activities for multiple senior level directors; receiving and directing visitors, word processing, creating spreadsheets and presentations, filing, and faxing; extensive software skills are required, as well as internet research abilities and strong communication skills.</p> <p>ESSENTIAL DUTIES AND KEY RESPONSIBILITIES:</p> <ul> <li>Protects the organization's value by maintaining strict confidentiality of all information. </li><li>Answers and administers all incoming calls in a professional and courteous manner. </li><li>Ensure phone calls are properly routed to the appropriate staff or department. </li><li>Greets guests in a professional, friendly, and hospitable manner. </li><li>Provides support in all emergency drills and scenarios, including evacuation of building and accounting for staff, under the direction of Management. </li><li>Provides support to Director of Administrative Services </li><li>Types memos, correspondence, reports, and other business documents. </li><li>Performs a variety of clerical duties, including scheduling meetings for various departments. </li><li>Assists departments with reports, assignments, and special projects as needed. </li><li>Provides callers with information such as site locations, addresses, directions, fax numbers, company website details, and other related information. </li><li>Receives, sorts, and distributes incoming mail daily. </li><li>Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.). </li><li>Opens and closes the visitor area each day, including securing doors, adjusting blinds, and turning off lights. </li><li>Perform all other duties as directed either formally or informally, verbally or in writing. </li><li>Assists with staff travel arrangements as directed. </li><li>Maintains inventory of office and break room supplies and submits supply orders as needed. </li><li>Ensure that the break rooms and meeting spaces remain clean, organized, and presentable. </li><li>Supports both the Corporate Office and Administrative Office, with assignments based on operational needs and staff coverage. </li></ul> <p>SUPERVISORY RESPONSIBILITIES:</p> <p>This job has no supervisory responsibilities.</p> <p>KNOWLEDGE, SKILLS AND ABILITIES:</p> <ul> <li>Bilingual in English and Spanish (preferred). </li><li>Demonstrates excellent phone etiquette. </li><li>Exceptional verbal and written communication skills. </li><li>Consistently punctual and dependable. </li><li>Capable of working with minimal supervision. </li><li>Strong customer service orientation. </li><li>Proficient in Microsoft Office (Word, Excel, Outlook, Access). </li><li>Effective multitasker with the ability to prioritize. </li><li>Maintains a professional, business-casual appearance. </li><li>Upholds the highest standards of professionalism, ethics, and conduct in speech, attitude, and appearance. </li><li>Strong organizational skills with keen attention to detail; able to manage multiple responsibilities at once. </li><li>Able to work cooperatively with diverse groups and individuals. </li><li>Possesses strong interpersonal skills and thrives in team environments. </li><li>Able to respond effectively to changing situations and perform well in high-pressure or stressful environments. </li></ul> <p>EXPERIENCE AND EDUCATION:</p> <ul> <li>High school diploma or GED. </li><li>At least one (1) year of customer service experience, including answering phones and performing basic computer tasks. </li></ul>