<p>Pay: $26.00 / hr</p> <p>Schedule: M-F 9am-6pm</p> <p>The Concierge Guest Services is responsible for the reception desk, greeting visitors and administrative or general office support.</p> <p>Job duties</p> <ul> <li> <p>(* denotes an "essential function")</p> </li><li> <p>*Perform work in reception according to established procedures</p> </li><li> <p>*Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner</p> </li><li> <p>*Welcome clients and visitors to the office with warmth and professionalism</p> </li><li> <p>*Notify employees of visitor arrival and answer questions</p> </li><li> <p>*Guide clients and visitors with appropriate instructions and hospitality for their needs</p> </li><li> <p>*Provide high level, front of house services to clients and visitors</p> </li><li> <p>*Utilize appropriate logs and/or tracking software for all assigned work</p> </li><li> <p>*Meet contracted deadlines for accepting, completing, and delivering work assignments</p> </li><li> <p>*Communicate with peers, supervisor or client on job or deadline issues</p> </li><li> <p>Help foster a proactive environment of continuous service enhancement and relationship building with the client</p> </li><li> <p>Handle sensitive and/or confidential documents and information</p> </li><li> <p>Performs Quality Assurance on own, and work of others, if required</p> </li><li> <p>May train more junior staff members</p> </li><li> <p>Assist office services or other peer teams with workload, as needed</p> </li><li> <p>Complete other administrative tasks as assigned by management</p> </li><li> <p>Troubleshoot basic office equipment problems</p> </li><li> <p>Adhere to Williams Lea policies in addition to client site policies</p> </li><li> <p>Use equipment and supplies in a cost-efficient manner</p> </li></ul> <p>Job qualifications</p> <ul> <li> <p>Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience</p> </li><li> <p>Minimum 3 years' experience preferably in a legal, banking or large corporate environment</p> </li><li> <p>Reception, switchboard or administrative assistant experience preferred</p> </li><li> <p>Ability and willingness to learn in the client's business and employees to handle calls and greet visitors more efficiently</p> </li><li> <p>Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience</p> </li><li> <p>Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools</p> </li><li> <p>Familiar with general office procedures to meet and maintain client satisfaction</p> </li><li> <p>Ability to work in a fast-paced, team environment, working both independently and collaboratively</p> </li><li> <p>Ability to prioritize work, balance projects and meet deadlines in a timely manner</p> </li><li> <p>Strong attention to detail with good organizational skills and emphasis on accuracy and quality</p> </li><li> <p>Ability to handle sensitive and/or confidential documents and information</p> </li><li> <p>Ability to make independent decisions that conform to business needs and policy</p> </li><li> <p>Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level</p> </li><li> <p>Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure</p> </li><li> <p>Must be self-motivated with positive can-do attitude</p> </li><li> <p>Must be able to interact effectively with multi-functional and diverse backgrounds</p> </li></ul> <p>Statement of other duties</p> <ul> <li>This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions </li></ul> <p>Working conditions</p> <ul> <li> <p>Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site</p> </li><li> <p>Ability to work overtime as needed</p> </li><li> <p>Work is performed in a professional work environment</p> </li><li> <p>Professional attire required</p> </li><li> <p>Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies</p> </li><li> <p>Must be able to work sitting down all or most of the time</p> </li></ul>