<p>About Tang + Company:</p> <p>Tang + Company is a national leader in health, safety, and compliance solutions, delivering exceptional services across multiple industries. Were a people-first organization committed to innovation, operational excellence, and customer satisfaction. Join our team and be a part of a company that values its employees as much as its clients.</p> <p>Position Summary:</p> <p>We are seeking an experienced and customer-focused IT Support Technician to join our team in Torrance, CA. This role is ideal for someone with a strong technical background and a passion for solving problems, improving systems, and supporting end-users. Youll be an integral part of our IT team, working closely with users and system engineers to troubleshoot, resolve, and document technical issues across hardware, software, and network environments.</p> <p>Key Responsibilities:</p> <ul> <li> <p>Issue Resolution: Troubleshoot and resolve intermediate-level technical issues escalated from initial support, including software, hardware, and networking problems.</p> </li><li> <p>User Support: Provide direct technical support via phone, email, or chat, ensuring a high level of customer satisfaction. Escalate complex issues as needed.</p> </li><li> <p>Documentation & Ticketing: Maintain detailed records of support requests, resolutions, and processes using a ticketing system. Take ownership of tickets from start to resolution.</p> </li><li> <p>Software Installation & Configuration: Install, configure, and maintain software applications to ensure they meet user requirements.</p> </li><li> <p>Hardware Support: Build, diagnose, and repair hardware including desktops, laptops, printers, and peripherals. Own and maintain the system build process.</p> </li><li> <p>User Account Management: Create, modify, and delete user accounts. Manage password resets and access permissions per helpdesk tickets and ACRs.</p> </li><li> <p>Basic Network Troubleshooting: Assist with local network (LAN) and internet connectivity issues, including configuration and basic diagnostics.</p> </li><li> <p>Collaboration: Partner with system engineers to escalate unresolved issues and support efficient problem-solving.</p> </li><li> <p>Training & Documentation: Help develop and maintain user manuals, FAQs, and knowledge base articles to support end-users and other IT technicians.</p> </li><li> <p>Follow-Up: Conduct follow-up communication with users to ensure resolution and collect feedback on their support experience.</p> </li><li> <p>Security Awareness: Support cybersecurity initiatives and educate users on best practices for safe computing.</p> </li><li> <p>Telemedicine Support: Prepare and manage hardware/software requirements for telemedicine, including logging needs, coordinating with account management, prepping/shipping hardware, and maintaining inventory documentation.</p> </li></ul> <p>Qualifications:</p> <ul> <li> <p>Proven experience in IT support or a similar role</p> </li><li> <p>Strong troubleshooting skills across hardware, software, and network issues</p> </li><li> <p>Excellent communication and customer service skills</p> </li><li> <p>Familiarity with helpdesk ticketing systems and documentation processes</p> </li><li> <p>Ability to work independently and manage multiple tasks simultaneously</p> </li><li> <p>Experience with user account and permissions management</p> </li><li> <p>Basic knowledge of LAN/WAN technologies and cybersecurity practices</p> </li><li> <p>Hands-on experience with device builds and hardware prep is a plus</p> </li></ul>